Seraphine Kensington Gardens Hotel

Location excellent Next to some really good restaurants

Difficult to find and when entrance found greeted with musty smell and threadbare stair carpet so not a good first impression Room very small and bed sheets badly creased and marked Breakfast choice limited and poor quality I expect much more for 150 per night

Location

Room was ok but in need of some attention for example the curtain rail was broken at one end so curtains could not be pulled across fully

Staff was good location was excellent

Curtains didn t pull all the way over the window safe didn t work bedside lamps didn t work no laundry facilities or laundromat nearby

Large bedroom for 3 people Large shower room Excellent location for Kensington and buses tube to other areas

Air con would only go down to 19degrees in bedroom Stifling in heatwave Air con broken in Lounge dining room Breakfast food is bare minimum Egg boiler broken so no eggs No bread rollsSunday Monday Croissants and pains are not good quality Hotel needs update Has potential to be very good with some money spent on it

Excellent area staff very polite our room 101 was cleaned every day and fresh towels it is a little on the small side but we were not in it that long It is getting dated and a bit worn now ready for some tlc this is the third time here but may stop somewhere else next time

be consistent with the continental breakfast I had to ask for bread on two occasions and there was only boiled eggs on the saturday other that that it is a nice little hotel

Fantastic hotel secreted along Kensington high street Lovely room nice breakfast

Not great for guests with mobility issues though due to steep narrow stairs

Fantastic location close to shops and Royal Albert Hall and park Friendly staff

Smelt strongly of shake and vac Bedroom had little moths in it Very poor ventilation

Good location

No lift access on ground floor need to carry lugguage to 1st floor Beds not comfortable

A small but perfectly formed hotel Staff were really polite very attentive and helpful The room was small but very clean and the decor and fittings were tasteful and looked new

The only negative I can think of was that the reception was on the first floor and accessed by a narrow quite steep set of stairs which would be awkward if you had much luggage

Bathroom very good

Breakfast could have a little more choice available