Garden Inn

room service and restaurant

Extremely clean room and cleaned to perfection every day very kind staff very comfortable bed and pillows location was very good relative to the subway station and with that you get everywhere in the city nearby supermarket in case you need stuff underground parking lot and parking space in the hotel open yard Even though the hotel blocked the amount of money necessary for our stay from our card the entire sum was returned back into my account after a while so don t worry about that

The price and room are good

Staff in front disks was not speak good English to understand as well poor breakfast

The room was simple but okay The location of the hotel is near to a metro station that goes directly to the Duomo So great place for tourists They reacted in a timely manner for my emails

Unfortunately I have very negative experiences from my stay at Hilton Garden Inn North Milan The first thing I faced was that although the policy of the hotel on it s booking page states that they won t charge any deposit the hotel will do a pre authorization As I asked this is their right to do by the law which would be fine if they would inform the customer in advance about it like all the other hotels did where I booked a room at booking com The pre authorization turned out to be the full price of our stay My card was not charged but the amount was blocked Meaning that this amount was not available for me for the next 4 weeks which I find unacceptable as when we checked out I had to pay the whole amount from my card Basically for a month I payed the double price until the block was released The hotel employees are very nice but speak only a very little English at least those to whom we talked The air conditioning in the room was extremely loud It was impossible to sleep when it was turned on what made our nights very uncomfortable Parking in front of the hotel is free but if you want to park there be prepared to never move once you manage to find a place as only a very limited amount of parking slots is available there I guess it s an Italian thing but you only receive one huge blanket for the bed I asked for a second one but it wasn t covered in anything and had some stains on it

Rooms

Breakfast not Inclouded

The hotel is close to the metro station From the hotel you can easily get to the Milano Cardona railway station from here is very easy to get to Como and organize different trips The breakfast was very good with a lot of options to choose

We had the same hotel last year Unfortunately this year we didn t feel the same comfort as last year we expected to have the room very cleaned in a perfect condition since it s a four star hotel In the bathroom we found hair and the toiletries were for one person even if the room was double The hotel is not so cheep so I think it should be more careful to details

Friendly helpful reception Modern clean hotel

the breakfast was great

The towels smelt a bit as if there were no fabric softener used it smelled a bit acidic and the small bottles of soap for a room with 2 people we went to the market and bought our own

Modern hotel at a stonethrow from the metro station Friendy helpful and very efficient staff Great choice at breakfast buffet It definitely worths the price strongly recommended

Staff are friendly and everything is convenient