Gainsborough Hotel

Location is perfect Reception and communal areas are superbly decorated Staff were very helpful and friendly All in all very satisfied

Initially directed to room with just a normal double bed having booked a standard twin room This was quickly rectified Room at the rear of the premises was clean though a little shabby Quiet at night and allowed for a good nights sleep

The afternoon staff were very helpful offering us a pot of tea on our arrival and providing us with excellent directions and suggested eating places and ordering a taxi for us

We did not have a pen and as there was no writing implement in the room we asked at the evening reception to borrow one and the receptionist who was on then on asked for it back before we had finished with it

The hotel failed to enter Booking com s reservation into the system As a result they double booked on us and we were unable to stay in the hotel for the first of the two nights we had booked Worse still we had arrived at the hotel at 9 30 in the morning on the day of our arrival expecting to be able to leave our bags and spend the rest of the day sight seeing Instead we had to spend the whole morning waiting to know whether the hotel would honour the booking or simply leave me and my family on the street Eventually after several hours fobbing us off with excuse after excuse the hotel transferred us to another hotel across the street but only after a very stressful experience We were not alone the hotel had also double booked on a party of six elderly American tourists who were also forced to wait several hours to see if they would have a room for the night The one bright spot was Booking com who really stood by us when we telephoned to tell them what was going on Without Booking com s intervention and strong support for us I really don t know whether the hotel would have found another room for us

Not much

The bed was rock hard and not much room around it kept tripping over the over blanket there was cobwebs on the light fitting there was a hole in the bath so didn t dare use it and the shower had no power so it just dribbled breakfast was ok i suppose but they kept running out of stuff coffee and rolls the lift sometimes didn t work and the stairs to the top floor were a pain to walk up parking was ridiculous cost me 150 for 3 dsys at a nearby car park i would of been better staying at a Travelodge all in all not a good experience

perfect location

local room standard but it is England and not Germany Could say it was a good English standard

Very comfortable room

Shower pressure very low The room rate should have included breakfast not charged as an extra No bar or amenities which is disappointing

Great location Only 5 mins from the tube close to lots of restaurants and museums

Room was very tired and in need of a refurb

Staff are lovely Location awesome Room was quite spacious for the price

The bed was hard The bathroom was adequate but tired and needs maintaining or refurb Eg Wobbly loo cracked floor tiles

The location was very convenient hotel was good didn t like my room at first but the staff were very nice and changed the room for me

The bathrooms were not bad

Nice restaurant very good breakfast Would use it again

Booked double room got twin 104 Both bath tap sink tap had very loose parts Bath very slippery when wet but no grab handles