London Hotel

Location was excellent staff really helpful and rooms excellent

A room with a view

Quiet location Close to Tower of London Walk to Subway and Thames

No concierge Dirty tile bathroom floor

Amazing customer service I booked the most basic room for my boyfriend s birthday and when checking in they upgraded us so our room included a large private balcony The room was very clean and they were very accommodating with my pre stay requests Room service is really pricey but the food drinks are great Hotel bar is open late The location is very central London in walking distance of great landmarks Really enjoyed our stay Highly recommend

The staff was very nice and helpfull The hotel is in great location and close to the metro

The hotel was beautiful and felt very luxurious It was in a great location for what we had planned and close to a tube station On previous trips to London noise pollution has been an issue at other hotels but not here The staff were very lovely helpful and efficient The room was bigger than we expected and had top quality facilities and complimentary items Very clean and the house keeping staff were very efficient We didn t try the bar or restaurant as we had already made plans but it looked and smelt lovely The window directly above the bed was a lovely touch We also loved the rubber duck competition He has come home with us ready for us to take snaps

The pillows were not great One was slightly bigger than the other but when you put your head down they went completely flat and both my partner and I found them very uncomfortable and it made it hard to sleep Also the bed could have done with a proper duvet cover as it made the bed cold as it was very thin We weren t also informed on our arrival that the bathroom had disabled facilities This may be that all the standard rooms have these facilities at the hotel which is great but it would have been nice to be informed of this either when booking or on arrival and given the option of a different room if applicable as we felt a bit guilty occupying this room when we didn t need such facilities

Service

Nice hotel located near the Tower and Tower Bridge 3 5 mins walk to the underground stations to get to the center Very helpful and polite staff fresh and modern room Actually no view from the room despite there are 4 windows

rooms were cold beds are like bricks good location staff dont speak good english but rooms cery clean

rooms bedroom and bathroom cold heating controls in room no effect so centrally controlled it was COLD

Our room wasn t ready on arrival so we were shown to the lounge area where we were served complimentary drinks The room was of a high standard and the complimentary snacks went down well with my children there was even a birthday card and chocolates left for my birthday The staff could not do enough for us and their excellent service made our stay an extra special one

When we booked our room we was not given the option of including breakfast When we arrived we were given a breakfast menu to consider but at around 15 per head not including hot drinks or juice we felt this was unreasonable 4 star or otherwise for what was on offer I think it came in at around 60 for a family of 4 in total

Great service with some very cool haunts to visit just across the river

The breakfast could have been included and the view