Hotel Star

Room ok clean and quiet but very small

No tea coffee facilities in room little storage and only one small chair for what was supposed to be a double room i e catering for two people

The friendliness and helpfulness of the staff was excellent including tea in the lounge and to our room at no cost Excellent concierge Lovely quiet setting

The lack of tea coffee in the bedrooms and the fact that 10 of the first 12 tv channels were adult content Not good at all

Scaffolding outside spoilt view from room

Excellent location for Royal Albert Hall V A Natural History Museam Kensington Palace and Hyde Park Harrods within walking distance Staff excellent

No tea making facilities in the toom Room service expensive for a cup of tea Traffic noise a bit of a problem

Lovely hotel nicely decorated with a great atmosphere

No tea coffee facility in the room

Staff were really lovely

Didn t do breakfast as was v expensive

The bed was so comfy just what was needed after a day out exploring London The hotel was quiet and very glamorous and the cocktails were amazing

All the staff tried to be helpful and the location is good

The first room we were given was very badly layed out Having had a busy day we wanted to spend a quiet evening in our room and watch the TV However due to the TV being positioned in a recess we could not see the full screen plus the view was further obstructed by one of the bed posts In fact the only place one could actually view the full screen of the tv was by sitting on the desk which was clearly not acceptable After speaking to reception we were offered an alternative room which was better however the bed was so high my wife had to use a chair to get in it I am almost 6 foot tall and I even found it a struggle to get into bed There was also a dreadfully disturbing repeated sound of running water which appeared to be coming from pipes or drains within wall cavities I contacted the duty manager at 10 30pm and she came to the room and agreed the noise was dreadful The overall experience was certainly not what I would have expected considering the room rate I was paying On checkout we were given a 10 discount off our bill but as our stay was intended to be a treat for my wife s birthday the experience fell well short of our expectations

A classic hotel The staff showed good intention but didn t delivered fully

The staff was great very friendly helpful and professional The cleaning and linens towels were all great

There was renovation going on we had lots of discomfort The room on 1 st floor It was not possible to open the balcony door due to the scaffolding Also the balcony door was too old and wind was blowing through The room was unbelievably small The second one on 5 th floor had even worse problems as there were construction remains and wood shavings on the carpet in front of their door