Regent

Rooms need updating 0900 last breakfast too early during the week not everyone during the week is on a business trip

Breakfast finishing too early Hotel food average paid 6 for sandwhich bread was stale Toms need updating clean bordering on shabby poor value for money

Staff helpful and very friendly polite Excellent breakfast varied and fresh selection Location ideal for us left bags on last day and picked up before catching train at St Pancras no need to carry them around while sigh seeing

bathroom very small difficult to bath Grandson

The exterior of the hotel

We were only staying at the hotel for one night and arrived late afternoon on a Saturday The customer service was poor on arrival and it felt very unprofessional It was at this point we ordered a breakfast for the next morning and also paid our bill The corridors leading to the bedrooms smelt terrible similar to swimming pool toilets The bedroom which was a superior double was the most basic room we have stayed in and we have absolutely no idea why it was rated superior The complimentary shampoo and conditioner had been used and one had very little left in it The room was small and far too hot The shower was luke warm No mirror anywhere near the dressing table and the lighting was incredibly poor Before our evening out we went to the bar for a drink and something light to eat We ordered at 6pm when the bar opened for food and our club sandwich arrived 45 minutes later Poor service Unfortunately due to one of us being unwell we had to check out early which was late Saturday night We asked if it was possible to have the 16 we paid for breakfast 6 5 hours earlier refunded to which we were told No once it s booked it s booked We found this very odd as it s not as if the chef had started cooking We will definitely not be returning or recommending this hotel Very disappointing

Confortamble bed Good location Helpful staff

Orderd two glasses of wine when the food came there was only one glass so we called again and they brought us another however we were charged for the extra glass which we didn t realise until we got home

The location was great Across the street from Lord s close to the high street within walking distance to 2 underground stations Lovely bar to have a drink or snack after a day or night out

Everything was great

good location clean comfortable good facilities good staff friendly and helpful

Location is great Quiet

Facilities basic Room small and basic

The location suited our purposes prior to moving to central London When we were given the right room it was good

We booked a superior room but were given a standard room which was very noisy and hot The promised fan was not provided When we complained and queried if the room was correct we were told we had not booked a superior room we insisted we had and eventually the hotel admitted a mistake had been made We were then told that all the better rooms were taken The next day we were moved to a better room An adjustment was made to the bill but it was too little too late One member of staff was very helpful

The revamped rooms were very nice and stylish i also liked the fact that it had a swimming pool to relax in after a long day going around the tube

The fact that two people sorted out our checking in and failed to tell me we were room only as I never book that as part of my daughters hotel experience is the breakfast and I feel I paid a lot of money just to sleep there and it spoiled my daughters birthday treat as I was not going to spend another 60 more that day just for breakfast so it made me very angry and I don t think I shall go there again i was also not very impressed that I got up early on the Sunday morning to go swimming and half the pool was cordoned off for swimming lessons as it doesn t tell you about it anywhere but then I could have stayed in bed longer as I never got breakfast anyway I gave my custom to costa instead

Noise through interconnecting door