City Centre

Very good breakfast

Bags not delivered to room

Paying for the view

The wifi is extremely slow

Hotel very close to the port what is very convenient for cruisers

The front desk a little crowded without a line for organization purposes

The view from our room was excellent

We had to call housekeeping every night during our stay to have our bed made Toiletries and coffees were never supplemented

Reception staffs are welcoming Period

Second time on NH chain and this was not great No complimentary drinking water as the drinking station has been removed Daily room cleaning only emptied the bin Glasses unwashed Toilet roll left on bed was wrapped underneath the duvet not even removed Bin emptied but was left on top of the cover not inside I could have paid the same amount for a better if not higher star rating competitor with nearer location to old town Tiny room compared to RBLu which charged similar amount

Staff where lovely beds where super comfy

My view from a massive window was a brick wall my hair dryer didn t work as I found out after my hair was wet grrrrrrrr the mini bar was conviniant as it was 27 degrees when we arrived and was offered no drink but it was expensive really expensive and my radiator had a leak which meant a wet floor in the morning

Location and very clean

No fridge

The overal cleanliness was perfect and the view from our room looking over the canels was lovely

Thought the breakfast was expensive especially being as they didn t do a full cooked breakfast only certain items

The hotel is in a good location one tram stop from the central station Rooms are very trendy However what I appreciated the most is the staff flexibility and approach to the guests They are very at tentative to any concern you might have we faced an issue and the Hotel Manager and Front Office Manager were very accommodating It s a hotel that really cares about maintaining it s brand name and reputation I definitely recommend and will come back to again

location was good particularly if you arrive by train or intend embarking on a river or ocean cruise

Some Staff at front desk were not helpful Room cleanliness not good We arrived to find dirty glasses in our bathroom and the toilet brush still standing up in the toilet