Florida

The views from Barcelona are awesome and the room has a beautiful relaxed style and is pretty much comfortable The international breakfast is very good

The staff is absolutely unfriendly They are so cold that it makes you feel embarrassed in any interaction all the time The friendly ones always seem to be overloaded with the work to be done We ve ordered two glasses of Cava in the swimming pool and half hour later we needed to cancel the order as they haven t been served Although the hotel is classified as a 5 stars GL this doesn t reflect the reality there s an aim of looking like sumptuous and definitely there s beauty everywhere but they are so far away of providing high levels of service that I do NOT recommend it at all I know Barcelona by heart and there are plenty of much much better staying options

Well lets be frank I ve been coming to this hotel since 2003 and had stayed numerous times over the years So I have to say I m fairly familiar with it and its history The views its difficult to take anything from this hotels views over Barcelona Stunning views about sums it up Fellipe excuse the spelling on room service Easily the best most helpful member of staff on the team

Wow where to start here As a multi time visitor to this hotel I ve had first hand experience of the changes over the years I have to say that this visit did not impress me for a 5 hotel Its most definitely gone downhill over the last few years DAY 1 Checkin Arrived early at 11 30 not really a problem we went for a swim and some lunch and was told that they d come find us if the room was available before the 3pm checkin They didnt come and find us Arrive back at the front desk at 3pm Room not ready Just a few minutes Mr xxxx no problem we ll wait here reception After 20 minutes they go chase house keeping again after a prompt by me I ve two small children travelling with me since 5am and by this point we want a shower before we go out No problem just one minute they are cleaning the windows A further 25 minutes I walk the few metres to the reception to chase again no not ready So we leave the few small items we have and we go out to the fairground to make the most of the day Thanks for keeping me and my small children sat in reception for 45 minutes No apology no glass of wine no drinks for the children Mediocre check in experience Return after a excellent few hours at the nearby attraction to be met by the same person who d basically span me a line at checkin He did take the time to gesture to his colleagues with raised eyebrows and a shrug of the shoulders when he saw me approaching nice professional touch We are shown to the room by the said person all cocky now the room is ready its now 8pm only to open the door and find that the room is made up for a couple no beds for my children So here we go again housekeeping contacted and we sat for a further 30 minutes as beds were wheeled in made up etc Beds rollup Z BEDS and definitely not the proper single beds on the website photos

Facilities spa and pool etc were great as were the restaurants

Cleanliness of room upgraded to Japanese suite however jacuzzi was filthy the bathroom had a sewage smell

The staff very very accommodating to any request and had good advice for restaurants and sightseeing spots

Nothing

The staff was very friendly and always at our disposal As we were celebrating our anniversary the hotel offered a bottle of cava and a cake We will definetly come back

view was fantastic rooms were spacious and the spa perfect

the only gripe i have about this hotel is to do with it being a 5 star the hotel deserves this rating but i believe for the 5 star rating the speed of service should be allot quicker we waited 45 mins for a ice bucket to the room one day

A gem in the mountains of Barcelona The best view and great staff Planning to come back next year

Bed is huge view is breathtaking staff is friendly and attentive Nice for a few days away from the city without being too far away The rooms are huge and it is def one of the top hotels Ive ever stayed at

Food Its either a super expensive meal or bad room service food Would have liked to see more options for regular prices mainly because its a bit far from the city to have meals away at all times expect paying 20euros each way to the city if you miss the bad timing of the free shuttle Other than that its an amazing hotel

Great views Amazing pool Barcelona restaurant Gastronomic menu

It was a bit pricey

The service the minute you arrive the facilities the comfort and attention to detail Oh and the view is to die for Can t really speak for the food but the breakfast was very nice It s quite a way of town but that s what makes it great so peaceful If you want to relax there s the pool and terrace to enjoy the view The public transport makes it really easy to get into the city

Can t faulty it at all really maybe the price of the breakfast