Transfer from London Heliport to Rubens At The Palace

" Beautiful hotel great location with a very good on site restaurant that does the traditional afternoon British Tea time "

" The door man when we arrived did not help us at all with our cases i have a weak right arm and my wife suffers from arthritis The door of our room 427 could only just be opened as the bed was across the room blocking our overall entry There was about 12 inches to get passed the bed so our suitcases had to be lifted over the bed to get them into the room The kettle for hot water was broken and would not work and although our checkout was 1200 hrs the next day builders started work at 0745 hours just outside our room so we were woken up by loud voices and building work going on We were given a 30 percent reduction on our bill when i complained and an offer of an upgrade if we book again which i think is derisory for what we put up with Also they offered a bottle of champagne we don t drink I am a very unhappy customer "

" Very warm and welcoming staff My children felt so welcome They even had small Harry Potter letters and surprises since we had told the hotel that we were on a Harry Potter inspired weekend The hotel is british in the most positive sense and location is perfect just jump on a double decker bus and discover London "

" Staff are all super friendly and helpful Breakfast was lovely eggs cooked freshly to order and a large choice of hot cold food They called to ask us if the room was OK and were willing to look into moving us however we were delayed arriving and would have been late for the theatre had we accepted the offer "