Hotel Royal

Excellent location right next to Stefansdom but quiet Very comfortable

Even though I payed bigger price for free cancellation the hotel charged my credit card one week before even the free cancellation period ended The hotel staff explained that the sum was blocked to guarantee the room availability Then without informing on check in they blocked another 30 Euro At check in I tried to pay for the entire stay but I was told that the room was paid So at check out I lost a lot of time into clarifying all this Moreover the payment system showed a different amount than what I should have payed for So I almost lost my airport bus having to run to Schwedenplatz to catch it I think the hotel shoul clarify their pre payment funds blockage system with Booking com since it appeared to me that I can pay upon arrival with no charges beforehand It s ok to take deposits from credit cards but the Booking com reservation should state so to the clients

Free Wifi Large room safe Staff Location

There was no bar in the hotel for Non smokers The restaurant downstairs was non smoking but the try to clear this by 22 00 and it does not have a bar area anyway The restaurant on the top floor the one with views over the city and cathedral opens later and has a designated bar area but you have to put up with the smokers who by the way have little concern for anyone else We would not consider returning to Austria because of this

Location and breakfast were excellent

Bed was uncomfortable Two mattresses pushed together seemed like box springs without the mattress

Location of the hotel is perfect

Bathroom and toiletroom could be together and not separate

friendly staff very helpfll

location

Nice large bedroom excellent location good breakfast

No window or fan in bathroom and a young trainee all by herself at reception with very little knowledge of the city

Excellent breakfast and two good restaurants This hotel is so well placed to visit the sites and explore the city We would certainly stay there again

Couple of incidents with people coming in off the streets The staff dealt with these well but it is unpleasant at that moment in time

The location could not be better the room was very quiet the staff were courteous and helpful the included breakfast was an excellent deal and the amenities were better than expected

The bed was very uncomfortable

Extraordinary location right on Stephansplatz

Dated Hotel Needs a facelift to match expectations of the discerning traveller