Apartment

Service was not friendly and not customer oriented This experience was really awful and it ruined our vacation mood On Wednesday morning we received a phone call from reception to ask us for checkout Sunddenly my husband and I realized that we only booked for three nights that was one night less than we scheduled We made a mistake and felt very anxious and got worried We explained our situation to the reception lady and asked for another night stay with better price as we booked for the previous days but without any negotiations we got direct negative answer and the price we paid was almost doubled We didn t have any other better choice and had to accept it At the same time the reception lady threatened us to pack our luggage immediately within ten minutes and change to another room otherwise we would get fined around 10 pounds You can imagine how embarrassing it was when we were still on bed at that time We totally understood it was kind of hotel policy but the service was really not freindly and not customer oriented This experience was awful and it ruined our vacation mood By the way the room is very crowded and close to traffic road The breakfast is with limited selection and not tasteful at all The only good thing is the location which is about 5 minutes walk to underground station

The metro tube station is quite close The neighborhood is green and comfortable with lots of different stores and the park The hotel is quite good we liked it The staff is always there to help The room had the kitchenette and some utensils we needed for cooking The room temperature is easy to regulate whether you like it hotter or colder ask the staff it s not a problem Another good point is that we had the better room type than what we paid for without extra charge We had our own bathroom though the hotel also offers rooms with shared bathroom So pay attention while choosing the room type

The room turned out to be soooo small it is normal for London but we were very surprised Despite of daily cleaning overall cleanliness could be better Another point is that was too dark in the room so we had to call an electrician to change several light bulbs Even after that the room remained too dark to my taste

Clean rooms nice staff everyday fresh bedding

breakfast additional hot courses for money very tight corridors and toilets

Ideal for us we were at a festival at Finsbury Park so perfect Bathroom a bit small and room was a bit smaller than we thought they would be but not complaining it was clean Staff were really nice and made us welcome would definitely go there again

Location

Bfast room was over capacity at all times and practically unnavigable room was next to a private residence that was so loud and staff reacted unapologetically and w o offer for a room change Manager contact was suggested but then made difficult by staff stating unknown scheduling of when the manager would be in and the biz cards they had only listed the hotel phone number Lightbulbs were burned out Bathroom lighting was impossible when in front of the vanity mirror

The staff were friendly and so helpful The ease of the hotel and environment is nice and relaxed My room was looked after and nice and quiet The location is perfect and only a quick tube ride from the centre

The kitchen floor could have been a little bit cleaner there were stains on it and the bathroom was very tiny but still i enjoyed my stay

Bed was on wheels and kept rolling around the room

I m sorry but we were not happy with our stay here We were moved to a sister boutique around the corner on check in I would like to add that the lady on check in was very sweet and lovely However when we got to our room it was in the basement and seemed very cramped It did smell a little damp and it was very cold We did have to ask for an extra heater The wifi just did not work in the basement and this was a problem as I work from my laptop The breakfast was nothing great To be honest we travel alot and this was not up to scratch on many levels and I think it is hugely overpriced They do offer tea and coffe which is reasonable but we will not stay here again

Wifi heating breakfast rooms are way to small and cramped

Cleanliness Good breakfast included Situation pleasant quarter near Tube station

No French channel on TV

appartamentino pulito e spazioso

staff