Studio

Location was good but disturbed from traffic noise and we informed the staff then they were very helpful with changing our room

Very nice and convenient area Nice bathroom Spacious for 3 member family

Location was really good Room was spotless Easy to find Friendly staff Compact functional kitchen

Photos gave the impression it was bigger Not much room around bed kept hitting toe Only three coat hangers No space to store suitcases so put in single wardrobe which did not leave much space

The room was clean and the location was good

The check in staff were disinterested and rude We were charged twice for the room and given a twin room instead of the double that we booked The room smelt of curry and was too warm The beds were uncomfortable Noise from the main road outside was unbearable and we had a really bad night s sleep Would not return

The hotel is very new and a fantastic location One of biggest shopping centre Westfield is just about 20 mins walking distance away Overall the hotel is fairly clean and safe to stay around Facilities are very good modern Little kitchen in the room is fantastic tiny but they got everything you need Bed is super comfy Thanks very much for that especially after a long day walking around in London Inside of hotel is very quiet which is very nice Quiet neighbourhood is alway the bonus for the guests

It would be nice to be informed that there were a few builders right outside of our room who were doing some building work for the basement of the building This was absolutely shocked for us and immediately I wasn t amused by this at all Apart from the builders there were quite a lot dirty bags outside of the room which were part of their building work Builders work outside of our room from 7 30am until 5 or 6 pm in the evening we couldn t lie in a little bit in the morning they were like the alarm to wake us up every morning The problem is builders talked loudly and smoked in front of our window too so that we couldn t open our window at all because we didn t want to hear what they talked about foreign language and smell the cigarette That was the biggest no no for us actually for any customers walk into the building bit heart dropped moment Building work makes the front entrance very dusty It also affect my room s cleaniess dust for the first day was bad I had to clean all the surface with wet wipes It is getting bit better from second day of our stay Receptionists were fine one of them had to provide water and toilet roll for us which I had complained a few times at the front desk Seems quite a thing trying to buy two bottles of water should be easy and acceptable however I did feel receptionist made me feel she has done us a massive favour made me feel well guilty even asked about it which I thought totally wrong I didn t feel I was offered any enthusiastic service which I should have The Thing made me laugh was staff seems spent huge amount of time making the shape of towels on the bed however they couldn t be bothered to put enough toilet roll for us and clean the floor properly We accept there will always be good thing and bad thing about a hotel however if hotel had been measured as a 4 star hotel they should have happy staff clean room good service and quiet environment

Beautiful property

Would have loved an earlier check in

Too far away

Shepards bush train station is around the corner

Friendly staff and clean spacious accommodation

It s not close to anything like restaurants or bars It s in more of a residential area Bit of a walk to the tube but it s safe and clean and the staff are friendly and helpful

Very clean Modern and stylish with a rain shower

Disappointed that I booked a double room and was given a room with 2 single beds And they were fully booked so we couldn t change