The Grand

The convenience

Cost more than what was quoted

Brilliant location helpful staff

The first night there was a lot of noise in neighbouring rooms until 2 3a m

Location it was close to everything We could walk ANYWHERE

Elevator doors close too abruptly and hit my husband s shoulder before stopping apparently the motion sensor wasn t working properly

Location It s perfect for a short trip to London close to basically all the city highlights

Ironing facilities which were one of the reason to choose The Grand among the similar hotels in the area are not really a part of room facilities they are shared Not a big issue but requires a bit of an extra arrangement The room we booked standard queen room was rather dark and with a strange smell didn t feel right for that class of the hotel Staff were very nice We were offered to change to a brighter but smaller room without a safe box and mini bar Not sure if it was a fair exchange but at the end we jury s enjoyed the location a lot

Hugo was fantastic and made us feel special from the off

Room was very average for such a popular hotel Wasn t impressed at all

staff restaurant bridges is so lovely perferct date spot breakfast brought to my room no charge butlets available although didn t use

the price for the room a junior king suite is nothing more than bed couch for one and two chairs large bathroom with tub is center makes moving around room not comfortale for over 700 USD per nigtt expected more

Very comfortable stay Excellent value for money

Could have had a better view from bedroom

Boyd s bar was very relaxing and the staff excellent

Location

Staff at reception has too many duties Upon arrival I waited to check in as the people were handling bookinks The early check in fee I will not go back there it is highway robbery

Nice place and it is very quiet The service is really good I enjoyed my staying here