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About Your Stay
Guest Reviews
Location Staff response
Room size Also asked for road size view But was given a room with bad view
The staff was amazing Helpful friendly and always at your service Good location 10 minutes from the city center
The bed was very comfortable wifi was good The location was good and a very good connection with the city center by tram Breakfast was ok
One of the pillows was not changed there were a lot of hair on it I put it away because I could use other pillows that were clean Next day the pillow was again put on the bed but still not changed with the hair on it
Bad heating
Italian Restaurant the room the wifi connection
long waiting for the chek in because the attendand was only one busy on the phone Room not cleaned in the whole morning
room very comfortable
tram line right outside the hotel easy connection to get back to dam square or red light
wifi was terrible tried to charge you for it we were treated like a group of school kids i couldnt change my money into euros as we landed late explained this to the manager and said i would pay when it was changed they took my passport as a precaution the next day we were called three times while we were sleeping for payment once at 9am then 11am then again at lunch think if we were a family or older couple we would have been treated better charged a deposit which again wasnt mentioned on the booking nice hotel if you are an older couple but if you are young prepare to be patronised and treated like a child
garden view was a wall and a coridor Rreceptionist was so unhappy to see us that I almost apologised for disturbing her Do not stay in this hotel Very unpleasant
The room is quite spacious
I loved the hotel especially the people who work in reception like the black girl she is so smily and she deserve to be a chief