Grand Hotel

Very friendly and helpful staff We had no problems changing our room The hotel is central It s only a block to the cathedral and the old town The harbour beach is in walking distance

Extremely pricy breakfast You ll find better breakfast deals around the hotel

Location of the property Comfortable bed

The walk to the room

The staff politeness and willingness to be helpful

The food except breakfast buffet which was good

Excellent breakfast location nice spa and pool

Very cold in the room in the shower also cold and water not very hot

Beautiful hotel close to railway station very helpful staff food was delicious rooms spacious overall a great stay would reccomend highly

For a 5 star the room is too small too much noise early morning from the cleaning and at night the noise from the road Finally we had to go to NH Carlton

Only the cleanlynesd

The location is great with the new buildings and shops near corso como

The rooms and bathrooms are old

We liked the beauty of hotel Christmas tree in lobby Front desk hospitality staff helpful When room not ready for us they quickly sent two different parties to prepare room for our stay Room Service was nice just expensive Location good

Felt like we were nickel and dimed only one bottle of water was complimentary during our whole 3 day stay We stayed over Christmas and nothing really special was offered to guests to make this a special day in the hotel Disappointed that they would not let us extend our check out for even one hour And unfortunately our last impression was fairly negative The Grand Hotel Wien Bellhop along with a taxi driver that hotel called for us were both trying hard to convince us that a taxi ride to the Vienna Airport was same price as the S7 Train 40 Euro When we asked them why they were trying to exploit us as we knew we could get S7 Train tickets at 4 80 Euro for 2 persons 4 times less the cost They said it was not true and then the taxi driver complained the whole way to Train station and he drove a route twice as long as he needed to and charged us for the extra distance on his meter Then he dropped us and our many bags far from train station saying he couldn t get any nearer not true as other taxis were dropping clients at station And it was raining Our 3rd trip to Vienna and always in other hotels the staff have always protected us and taken care of us better

Staff location bed all good Infact staff were great

First off when we arrived in the room the extra bed for our 13yr old was in the corridor in the room but you had to walk like a crab to edge round it It was moved later that day to beside our bed but really there wasn t space then between the beds and the desk to make coffee We made the best of it Only a few nights there and the hotel was full I checked or I would have paid for upgrade

Everything the staff the atmosphere the location