Alem

Location and friendliness of the staff

No issues

Tiny room Asked if we would like a complimentary drink but didn t receive it

the hotel change our booking making us staying in aside rent hotel I appreciate the staff being very helpful but this is not where I wanted to be hence the ratings

The staff was just excellent and the location superb

I love your hotel and where it is the restaurant the atmosphere Not too big nor too small Good service good food Relaxed atmosphere

The rooms are tired but you are working on that I looked at the rates for June and wondered whether I can still afford coming to stay with you

I really like the overall ambiance in the hotel felt like home very friendly people with detail to attention Everybody knows your name Breakfast was lovely Location could hardly be better very close to art and antique galleries

I have stayed here in 2015 Again it was a pleasant stay I was given one of their newly refurbished rooms with an escort by reception The room was tasteful and beautifully decorated I only stayed for one night but being the last night of my holiday it was a treat

On two different occasions someone knocked and entered my room without even waiting for my acknowledgement They actually walked in on me This was not acceptable and I explained that they should wait until I had opened the door or given permission for them to enter

Staff were very helpful and polite

The elevator was old and therefore slow and small Also the breakfast was alright

It was old hotel

We loved the location of the hotel staff very friendly and helpful we would definitely come back to this hotel

The air conditioning could have worked better in our room The front desk said they would certainly move us to another room but we only had one more night so we opted to stay We did however get a fan which helped