Tee

Fantastic location in a real neighborhood which abounds in shops restaurants etc and is just around the corner from the South Kensington tube stop I have stayed here since 1980 many times and it just keeps getting better every time

Fantastic location Wonderful rooms The hotel is both stylish and comfortable at the same time The staff was outstanding especially our new friend Arthur His tips and recommendations made our brief time in London quite memorable

Beautiful rooms and ambiance Excellent outdoor courtyard for breakfast drinks Very quiet

Nothing fantstic

A very friendly hotel especially Fanny the manager

Leaving

Comfort of room decor location

Interior design it is fantastic and breakfast is very good

The bedroom was a little small

location friendliness of staff

Everything was a pleasure

location general decor and atmosphere reception staff Unfortunately all rendered irrelevant as the restaurant and then attitude of the management put this hotel firmly in the never again category

As a 57 year old who travels frequently I have never experienced such dreadful service in any hotel or restaurant Absolutely shocking Mistake after mistake orders not taken then a huge delay before returning to advise half the courses not available Drinks order only partly served Starter course missing Part of main missing and in each case it took an age to get sorted with a waiter who was unfit for the job in every respect apart from appearance Ruined a well planned evening and stay and this is an expensive establishment promising much but failing to deliver

The hotel itself was superb staff friendly and helpful room immaculate and luxurious all the things one would expect from a hotel in this class

The Continental breakfast however was a bit of a letdown no breads just some croissants and cakes The croissants weren t even fresh or warm but stale We tried ordering some toast but they were very plain and tepid at best