Apartment

Great little hotel in the great location Would definitely recommend a stay there

There was a little bit of draft in the room where we were staying although the window was closed

We stayed in a one bedroom apartment and it was better than a home from home Beautifully furnished spacious especially for London fully equipped kitchenette air con and very clean Great location next to tube station but no noise from tube

Nothing really but a towel rail or hooks in the bathroom would have been useful Stairs are quite tricky with luggage but didn t worry us that much

The room was spacious clean and calm The staff was extremely kind and helpful The location is unique The breakfast is tasty and served in a beautiful restaurant with a garden

The fitness room on our floor was unfortunately closed for works during our stay

We made our booking last minute on booking com When we arrived at the hotel they assigned us a room in the back of the building in the basement It didn t look anything like the pictures shown on the website That it was small was no problem for us we are familiar with the size of London hotel rooms however the dirt we didn t expect The window was blocked by a vacuum cleaner on the outside There was no fresh air in the room On top of the radiator which the bed was pushed against and was about 5 cm away from the pillows there was a thick layer of dust it obviously hadn t been cleaned in ages When we came up to reception to complain the staff was very rude and would not help us at all unless we paid 40 pounds extra for another room type and on top of that we would have to move rooms during our stay This was completely unacceptable to us since the room was dirty We decided we wanted to leave the hotel since the room was dirty and we felt uncomfortable by the treatment from the staff The hotel then informed us that they would only refund 50 of our 3 day stay We only were inside the room for 15 minutes We didn t use or touch anything they could easily resell the room to another victim if they wanted to This room is more like a storage space then a hotel room they should be forbidden to sell it at such a price at all Any normal service providing hotel would let their guests leave if they are this unhappy with the room and refund them the entire amount We travel a lot for work and never had such an awful experience in any hotel around the world Besides the room being dirty the staff is very rude and unprofessional they ve never heard of customer service Instead of trying to resolve the situation at one point the lady at reception told us you are so stupid and stop talking and walked away to the other room

Staff very nice Excellent breakfast Very clean

Room tiny really tiny

Nice quiet and safe place Very kind staff

Location is very good close to train station

1 breakfast was not enough finished vegetables You have to be in breakfast room at least 08 00 am otherwise no cucumber 2 there is no air condition or not enough in breakfast room 3 dirty linens we stayed 6 day and a big stain was still there for six days

They allowed free printing

Everything about our stay in the room was poor Nothing like the descriptions given and photos shown Dirty smelly and uncomfortable

Location cleanness comfortable

Old keys system

Room was a good size Staff very helpful

We were given a room four poster in the basement but asked to be moved as it was very very dark