America

Very helpful and friendly staff Met all our needs and requests Great location close to all museums

Beautiful historic property the rooms are large and very clean welll decorated hotel staff exceptionally friendly and helpful very nice and large restaurant with lovely outside view booking breakfast save you about 25 less location right on the canal good for hop off tour by boat restaurants caffes supermarkets shoppings are just few steps from the hotel Holland casino trams stop right infront of the hotel

Nothing

Location Architecture Design Room atmosphere lighting Bed comfort Most front desk staff help

Maitre D in Cafe Americain Top bedsheet on arrival not there Printing facility for airline check in

Restoration noise woken every morning

Loved the pool and terrace Quiet hotel with all the comforts Friendly staff

A balcony would have made it perfect but the terrace more than made up for it

Concierge David was extremely helpful

An elegant old building Most of the staff was great

We were in a renovated room facing the plaza 5th floor which was very small not what we thought we were getting The new closet they built cut up the room and reduced the potential room space One wall painted black made it feel very dark should rethink some of the elements in the renovation Would recommend a lower floor or a river view should have asked to see the room offered which I would highly recommend

The staff were really friendly and helpful Really loved the balcony on the room

The bed was really uncomfortable If someone sat down on one side of the bed the other side of the mattress would come up off the base It was like sleeping on a water bed really wobbly and every time one of us moved it shook the other person

Spacious rooms in a good location

Excellent location very helpful staff One of the best beds I have ever slept in However the room facilities did not match those described on Booking com which was a bit of a disappointment so we took this up with the hotel management after our stay They replied quickly and efficiently The mistake has now been corrected and it shows they take guest comments seriously Full marks for their genuine concern and response

Our room was cold on arrival and took quite a long time to warm up It is due for renovation so maybe that will be dealt with The bathroom is very small but the building is over 100 years old so any reconstruction is difficult I would prefer a walk in shower to a shower over the bath as this would free up space in the bathroom but that s not everyone s preference The decor of the rooms unfortunately does not match the Art Deco style of the building and restaurant