West End

the hotel staff were very welcoming and kind after telling them it was a special occasion they upgraded our room massively

THE STAFF AND CHECK IN LOCATION

GOING HOME

What an amazing little place in the middle of London everything was perfect and even a nice glass of Prosecco on arrival staff were so happy and helpful great value for money Will definitely use this place everytime we stay in central london

Got upgraded to superb room four poster which I thought was beautifully furbished Fantastically clean Staff very courteous and friendley No criticism at all

The staff were quite pleasant

Rated as 4 to 5 star hotel yet can t possibly be more than a 3 Very small room and bathroom particularly yet called a premier room Spa very substandard as is Gym with often wet floors and no towels Far too many other issues which we reported to management We would never stay here again

The breakfast was excellent Rooms were cozy but a little small The bathrooms were the smallest I have ever seen

Small bathrooms and small elevators A little bit too expensive for the size of the rooms and bathrooms but I guess that is London for you

The area

The fridge was broken we was going to drink the champagne but it was warm we informed reception they said they fix it so we could drink on return wasn t fixed still warm The shower door didn t shut hoovering outside our room at 7 35 in the morning Lights were broken very disappointed as the location was perfect and would stay regularly

bed was small but comfortable

size of shower complimentary coffee in lobby lighting for putting on makeup

Location and general appearance

I liked everything

Good location excellent breakfast

Not a bad experience but bed was a bit to hard for my liking