Beth

I understand this is an old property but the bath and taps in room 007 were seriously outdated I personally would not use the bath but I was only staying one night so not a problem this time The plumbing still needs some attention

Apart from the bathroom I personally like this quaint little room My husband did not because it was too dark It had a sofa that needed a good clean or new covers but otherwise it was fine Reception staff were under pressure and we had to wait to book in even though our room was ready Others who arrived were not so lucky

The location is second to none

Dissatisfied when find out the room was without a daylight window but since I was strolling the whole day around it turned out to be but a minor inconvenience

Excellent location though Lancaster Gate station currently not in service clean hotel spacy room Renovation needed but it s ok

Wifi was very slow both in room and reception BREAKFAST WAS A JOKE No variety at all no charcuterie at all lowest quality croissants to laugh at Hotel promots a la carte breakfast although regular included which was poor also Staff not always very polite There is an allegedly persian restaurant in the same place didn t dare it because of the breakfast frustration

Location is convenient Breakfast is excellent Bed is comfortable The bathroom is big Service is better than I thought

It was again a perfect experience to stay at the Hotel Kaiserin Elisabeth Friendly efficient service beautiful clean room and excellent Viennese breakfast The location and the service of this hotel are exceptional It will always remain my hotel of first choice when visiting Vienna

Breakfast was terrible room was okay but dated needs a desperate makeover Staff at reception were friendly but breakfast staff were as miserable as sin We only stayed one night for BST Hyde park as the location was good

Decor and breakfast

Location is excellent just a few steps to Saint Stephens Platz and the mall Front desk staff are excellent Rooms are comfortable Beds have light weight down comforters no top sheets which I like

Breakfast selections were a bit limited but what they had was good

Location service and room very good

The staff at reception were very pleasant and helpful One of the waiters in the restaurant who had been there on our previous visit was very friendly and advised us on our choice of dinner

The breakfasts were not as good as our previous stays at the hotel On our second morning there was no Weetabix available The manner and demeanour of the waitress was not very pleasant

Rooms could be cleaner esp the bathroom with cracked basin and black round the tiles in the shower Curtains sagged from rail and everything was extremely tatty