Nico

Room was big and comfortable Nice view and nice bathroom

Lobby smelled of cigarettes

We have stayed here before and love it

The hotel turns off the heated towel racks in the summer If this could be changed it would be nice We use them year round Also no mirror in room 106 makes using the hair dryer VERY difficult

Not quite the type of continental breakfast we are used to We expected more than a bakery basket such as cereal fruit cold meats and cheese which is the norm in most hotels offering a continental breakfast

The hotel were not clear about the fact they were going to take a preauthorisation from my debit card for the total amount of our stay plus an additional 84 72 hours before we were due to arrive On checking out I attempted to explain to the female receptionist that I understood why hotels take a preauthorisation however I would ve appreciated a phone call before I arrived where I could have confirmed my booking should they needed to check and given them a credit card from which to take the preauthorisation as opposed to my debit card which is for my current account I couldn t finish what I was trying to say as the receptionist persisted to talk over me rolling her eyes and told me a debit and credit card were the same thing I explained that they weren t and that s why people have credit cards and that in the documentation I received when making the booking it said the hotel MAY take a preauthorisation from a credit card and that no payment is made until checking out I pointed out how I didn t book with a credit card and therefore by them taking a preauthorisation from my debit card without notifying me meant they effectively blocked a considerable amount of money in my account potentially impacting standing orders and direct debits I have in place She persisted to argue with me that a credit and debit card are the same as well as patronise me telling me that I should ensure I have the necessary funds available to cover my stay in a hotel when I make a booking I said I didn t need help to manage my finances that I wasn t paying for the whole group to stay we were going to pay seperately on check out She continued to shake her head when I spoke sighed and looked away when I tried to speak to her I have never encountered such rudeness before when staying at a hotel

Plastic jacuzzi massage jet shower box Nothing beats a built in shower space with proper rain shower head However this doesn t feature in all rooms where bathrooms are consistent with the rest of the room concept

Staff exceptional Great view from our little balcony

Stairs could have been a problem for some fortunately not us

The room was excellent and a small balcony overlooking the area up to the river was an added bonus The staff were exceptionally friendly and attentive

No Bar or restaurant but plenty in the vicinity

Very nicely decorated hotel Kind and responsive staff Good room service that includes lunch and dinner

The hotel needs minor adjustments to be made by a handyman or a light renovation It is a pity that lunch and dinner are not served in the breakfast room even a small menu

Comfy pillows

Disappointed sadly Room 402 meant to be a super deluxe room was hot with cluttered furniture tv inside a wardrobe barely room to move and with an ordinary bathroom Staff are lovely and location great but avoid that room It s messy cluttered and very uncomfortable

Quirky discreet quiet and comfortable Fantastic staff very friendly and helpful Large extremely comfortable bed upgraded to Rm 303 which was huge

The coffee and drinks are quite expensive but it is the West End