Comfort Inn

Absolutely nothing rude arrogant people who run a complete dive should be shut down

Firstly we arrived outside the hotel with 2 young children age 6 4 our youngest being austistic we were locked outside of the B B no one was at the reception and we were locked outside for over half hour no one answered the door or phone which made us increasingly upset as we didn t have anywhere to go and had to battle with our children and loads of baggage as they tried to run towards the road When someone finally arrived to let us in as apparently she was elsewhere at a sister hotel and left this accommodation un attended We were then put in the basement which was awful It was small and did not appear to have an adequate fire escape Our window handle was broken and led to a disgusting area which there was no way we could have escaped from the the even of fire and the fire door outside our room was also locked with a combination lock which we had no details for In addition the fridge in our room was filled with someone else s half eaten food which was disgusting and there was only 1 towel for all 4 of us in a family room to share when showing We tried to complain to 2 members of staff who said they could not help us and would get a manger to call us but until now they have now This hotel is a disgrace and should not be advertised on booking com When we complained they had the cheek to offer us 25 old our next stay with them As if we would ever stay in the hell hole again We would STRONGLY URGE anyone reading this to book ELESWHERE there are some lovely budget B B s in the area such as premier and some other guest houses on the same street DO NOT STAY in a place which treats its customers like animals Awful disgrace and will now be reported to trading standards

The location is really good Our family experienced wonderful time in this hotel

The location very close to St Pancras station The size of the room

The double bed was a fake it was 2 single beds combined together

lack of basic amenities towels were not changed

Location room good size and clean comfortable bed

Shower pressure could have been better

The facility was good and adequate Liked the idea of the kitchenette

Room a bit small and getting in and out of bath a bit clumsy

Excellent location and liked the addition of the kitchen area

Location

Very small rooms

Staff were very kind the hotel was surprisingly very nice for a Comfort Inn Suites breakfast was great and overall experience was great Will definitely stay here again

Lovely comfortable beds