London

Great location very friendly helpful staff lovely big comfy beds nice continental breakfast

Our first room standard double was a joke It was hardly big enough for one let alone 2 Nice big bed that took up the whole room tiny space for a wardrobe no drawers and nowhere to put toiletries or make up etc I had all of mine on the floor Bathroom tiny again nowhere to put anything Good job we are small and thin We were going to order room service after a long drive however no surface to put the tray let alone eat unless you sit on the bed to eat we sat in the bar area instead and it was absolutely freezing we asked for a different room but couldn t get one til the next day The duty manager was nice giving us 4 free drink vouchers however couldn t do anything else that eve Next day we got moved to a much bigger nicer room at the front of hotel however same size bathroom and again nowhere to put toiletries etc This hotel probably only suitable for a 1 night stay and bathrooms only suitable for smaller people Would not go back

Location and staff helpfulness

1 Room was extremely small and situated on 1 level therefore almost no direct light 2 Electric smell refresher was plugged and it was too much there was not fresh air in the room when we arrived and it took us some time to get normal smell in the room 3 Sound isolation is very bad I woke up in the morning because of people talking not shouting in the next rooms and I could some hoovering on the floor above

The beds were very comfortable

The heating system was not working and although they sent someone to fix it It did not improve and had to change rooms but this was done with little fuss so it was not to bad I think their system want to be brought into the 21st century

Very convenient and great value for money

Nothing that really stands out Maybe u cud add still water in the rooms

Close to my office

Poor food selection in bar and was of poor quality

Great breakfast comfy bed kids loved it a successful stay

Clean and tidy hotel well situated near Queensway tube

Rooms superior doubles were very small an ordinary double must be interesting

Location

It had a decent location but that a about all that was worth the stay

The breakfasts were very good

Having to pay for WiFi We were travelling for over a month and stayed at 6 different accommodations in the UK this was the only place we had to pay for WiFi Also receiving an email on the day we were leaving NZ telling us to update our credit card details or our accommodation may be cancelled We did not receive an email like that from any other source

Impressive attention to detail definitely one of the best city hotels i have visited