Iona

How they managed to accomade my daughter after a mix up with bookings booked a family room but it looked like a double they RE arranged and moved our luggage it was excellent

Room was lovely and big Bed comfortable View was as expected particularly nice at sunset see pic

Broken tap in the bathroom made showering difficult at first Towels impracticably tiny and I m average size Room key stopped working had to go back to reception twice before I could go to bed on Friday night Breakfast not good food was cold eggs tasteless and watery

It was a great location only a short walk to the tube or DLR Plenty of places to eat or stop for a coffee around

Think the beds could be comfier If we weren t so tired from all the walking during the day think it would have been a bit of struggle to get a good nights sleep But then again if it had a refurb the price would go up

Very clean and nice room good quality toiletries and provided ample towels slipper and gowns etc so very convenient

Room service meals after 10PM are quite limited

Beds and the View was excellent

Nothing

The concierge was most helpful and extremely nice

Very rude treatment at check in been put in a single room for a deluxe double room and then having to argue with the same member of staff as at check in to change room

Location and size of room

Very tired hotel Can t be more than 20 30 years old and looks like it s never had a penny spent on it I have stayed in the Britannia at Manchester and it has a similar tired look this hotel is the same The excuse for Manchester is that the building is over 100 years old The shower in my room was pitiful

I feel it wasn t worth the money I ask for room with window and the only view was of rubbish The key card to get in didn t always work

N a

Gym wifi charges separately didn t include

Building site adjacent to our room was far from ideal we had no indication before travelling that this was the case Windows were filthy inside and out and so view of the harbour from the lounge was spoiled