Riverbank

Good value for the location which is convenient to Westminster and the West End Good sized well equipped rooms and excellent bathroom

The carpet in my room could have been cleaner

The staff that worked on the entrance and took your bags were fantastic

On arrival the hotel looked fantastic better than I expected but that s where it ended We arrived just after 2pm and we re told our room was not ready and to come back in an hour At around 3 15 we returned and the room was ready we finally found our room which had a tiny number as the light up number outside our room was not connected wires on show The bed had two lovely towel swans on but was made a total mess with only one pillow each all the surfaces has cup rings and smears from previous guests The carpet was wet in various places where I m guessing the cleaner has stood a bucket The bathroom was filthy a dirty cloth used to clean the toilet the shower had mould along the edges it had clearly been repainted recently and there was paint all over the shower head The toiletries next to the sink had clearly been used and there was toothpaste from a previous guest down the frosted glass doors the sofa in the room which was originally yellow now with disgusting brown stains had some red cushions on with what looked like mud on The view was directly into flats next to the hotel even though our room was not cheap As it was New Year s Eve I knew the hotel was fully booked and we wouldn t be moved The following day we went shopping and returned to the room which had been cleaned a dirty cloth had been used to wipe the tv which now was smeared and stank the bed had been remade in a fashion pillows just thrown on also the cups spoons for tea making we re both dirty for a second time and we also noticed there was an issue with the plug socket next to the bed Which worked when it fancied On the morning of our check out we were woken by workmen drilling outside the door hovering up dust Disappointed is an understatement

It was a lovely facility

There were massive amounts of construction work being done just outside our room this massively impacted our trip in a negative way Couldn t hear myself think in the morning let alone sleep Raised this with the staff and got a rude response that nothing could be done

Pleasant surroundings professional and polite staff

Very comfy bed

Soft pillows

Comfortable

We couldn t find the hotel due to the scaffolding You need to make the name visible

Everything don t know how anyone could complain

Good location on the Thames Comfortable spacious bar area

No complimentary bottled water or robes in the room

Olga trainee Waited more than 25 mins to check in No one told us what was going on Booking com said the price was 125 10 but then it went to 175 10 Incorrect room number was handed over First it said 123 Then it went to 326 Had us waiting for an additional 15 mins on top of the 25 mins that we had already waited No one apologised for the error made on their behalf No complimentary anything no remorse for their terrible customer service I asked to speak to the manager on duty she said there were none available and those who were available were merely trainees like herself All round terrible experience Do not go to this location

comfortable bed room was very clean

1st floor rom was very cold room heating only with air condition did not work properly