Santa Marta

Generally staff were very friendly and helpful A very delightful boutique hotel which is in easy walking distance to many major attractions and shops A great restaurant and staff to go with it

We were on the 5th floor top and unfortunately our air conditioner struggled to get the room temperature down to a comfortable level Lighting in the bathroom was poor especially if you were applying make up The foam mattress was past it s best as it had a large dip in it on one side The carpet in the elevator needs replacing sooner than later as it did not look that clean and seemed to have a bad odour to it

The staff was exceptionally friendly and helpful with taxis luggage storage finding locations to mail packages home etc the hotel is finely decorated and has an excellent rooftop terrace with a great view which can be used for meals as well as drinks and relaxation Small number of very nice rooms Location is close to the Duomo the underground lines and particularly the Via Dante pedestrian mall for dining and shopping The location is just out of the way enough to make it private and special

No complaints

Staff were super friendly Like visiting an old friend All staff could not have been more helpful

Leaving

Position

photos and information on booking com website did not match the room assigned and this even if the staff said the contrary the bedroom window overlooked the lift we had to ask for another room a suite because all other rooms overlook the elevator for which there was a charge of 50 euro per night around 6 00 in the morning we were awakened by loud noises garbage trucks works the behavior of the staff was only apparently polite H tel not recommended POST SCRIPTUM I would like to thank Booking com for giving me the opportunity of this post scriptum This refers to the reaction of the hotel to my negative comment I never said as affirmed in the above mentioned reaction that suites are regular rooms for us politicians In fact I am not a politician Most probably the hotel confused me with another client Regards

The bed was extremely comfortable

We wish the TV was hooked up to Internet so you could watch Netflix or American TV

The servive at the desk was excellent and helpful All over The rooms and the roof terasse gave us the little extra after long day of walking

If anything could be better maybe a hot meal for breakfast

Very clean and very friendly staff Attention to security Perfect location

The staff were friendly informative and thoughtful In particular Marco Maritza and Lucca really helped us feel welcome and appreciated We were grateful that they could speak English We enjoyed the small boutique size of the property along with its rooftop terrace which offered beautiful city views Location was excellent in the heart of the city center but discretely tucked away in a quiet location

This Is a gem of a hotel right at the heart of Milan It s decor and staff reflect the best qualities of a boutique hotel each room has its own character and you receive individual attention

Fantastic hotel and great location The staff was welcoming and very helpful Nice breakfast buffet I can warmly recommend this hotel for Milano visitors