London House

Nice room very quiet Staff tried to be very kind despite lack of language skills

Wifi did not always connect No toilet brush unless you request it Staff s English varies from almost zero to great And heating is operated from room to room which means you arrive to 5 Celsius when you get back to your room whenever When we complained they inserted an extra card and turned on the heating and that was great but this is probably a problem for the entire hotel and should be solved on that level in the future

Excellent experience will definitely book it again

I was upgraded to a room with a view of the square after being woken up 2 4 mornings I stayed there The room was spectacular Didn t want to leave The restaurant on the roof was awesome great food fantastic cocktails and delicious desert all with a nice old world glitzy view inside and a nice city view outside Yummy diffuser inside room letting of a nice scent was an added feature to the gadgets you get to play with depending on the type of room you stay in Prompt responses to issues I had with the room Mostly super friendly and helpful staff Complimentary spa access had I known I would have bought appropriate clothing to take advantage of this Great products inside bathrooms Elemis and Hermes

Room service was sub par My coffee cups were clearly just rinsed with water and not clean replaced with fresh cups Not all trash was taken out daily Water bottles coffee etc not replaced each morning which was disappointing as this was supposed to be provided with the room My door didn t require a key to enter at first meaning anyone could waltz right in as the battery died on the door unit This is very dangerous but was remedied right away and they sent someone to stand outside my door to make sure no one entered whilst I was out The internal lock didn t work so you couldn t lock the door from the inside but they did send someone right away to fix that He had to chisel the door frame down and play with the hinges Phones in the room didn t work this didn t get fixed but there was a handy mobile in the room For most problems staff were very helpful and prompt to remedy any issues house cleaning and phones excluded i didn t want to have to call reception again with yet another problem Biggest issue there was an additional charge on my room of over 500 as it hasn t gone through yet I can t comment on any resolve

The rooms

Breakfast

They Forgot it was partners birthday after saying they would surprise her I enquired and the hotel manager waived our room bar bill only 30 but nice touch Will return one day

High technology and facilities available

The room power cut out if the key was not placed in correctly or became unbalanced

Super lovely room as we got a free room upgrade with an amazing view Bed was super comfy and pillows were great The room was large and the bathroom was wonderful Loved the view from the rooftop terrace and the spa Staff were super friendly and helpful Would recommend and love to return

Loved everything

Ultimate Luxury very comfy beds staff very friendly

Rooftop bar closes at 22 00

The staff were exceptional and the cleanliness was excellent

Nothing

Lovely hotel friendly staff all accommodating and helpful