Georgia

It was very central

You could hear people s conversations in adjoining rooms We were woken at 6 by someone in the room above using the toilet The hotel said breakfast was included but this meant tea and toast you had to pay extra for cooked items even though a poor cramped room cost 130 pounds

Excellent breakfast plenty of choice

Very clean and stylish property beautifully decorated with a lovely comfortable bed Very close to Victoria train and bus station and of course the tube Beautiful White Company toiletries and fluffy white robes and slippers for use during your stay

Some members of staff were more friendly and helpful than others

This is a very quaint boutique hotel in a very good section of London Walkable to restaurants Buckingham Palace Hyde Park Most other tourist areas require transport Underground is about a 10 minute brisk walk which is the best way to get around London Authentic d cor Friendly and helpful staff fabulous included breakfast and worth the 5 pound upgrade if you like hot items London is expensive so I think overall price was very fair for the lodging

It s an old building and a walk up with no lift so being on 3rd or 4th floor can be a hike for some First room was very small on top floor and had a slope so we bumped our head a few times as it was the only area to put our luggage They worked to find us another room comfortable but drafty window Heat worked so not a huge problem Low water pressure in showers

The overall quality was brilliant the staff were friendly and accommodating and the room was clean and well presented

The room I was in was in a second building set a street behind the main building this should have been made clear at point of booking the room was then up 3 flights of very steep stairs which were difficult to negotiate with luggage in the morning when leaving

I liked the location and the price

I didn t like that you can t order room service rang staff at the desk no answer I rang about 3 times Checked out early because it felt like even when the windows were closed there was cold air coming through Also night staff didn t seem bothered why we left early Also I had to go downstairs twice to get water there should be water in our room

Everything was acceptable excluding the wifi reception walkable to bus and train and most other Westminister sites

The wifi reception throughout the building was a 1 out of 5 There were constant excuses and reasons offered by staff but it seemed to be a chronic ongoing situation We took to using the local pub and the library for our wifi needs

Nice hotel cosy but well kept and quiet rooms All staff were really friendly and mostly outgoing

Concierge did not offer to carry single ladies bag strange

The location was quite good We were in walking distance of everything we wanted and everywhere we wanted to visit

The bed was the most uncomfortable thing we d ever slept in and we were opposite a construction site so was woken up very early every morning Most staff members were very polite and helpful however there was one who was insanely rude and disrespectful to my partner due to his visible tattoos on his arm We asked for a recommendation to a nice restaurant before our trip to the theatre and after recommending a fantastic Italian she eyeballed him top to bottom and said how the restaurant was a very posh and she recommended that nandos was around the corner Whilst this could be misconstrued as funny I thought it was extremely rude and unprofessional

Great location short walk to Victoria Station and Buckingham Palace

Smaller than excepted but I suppose it s about quality not quantity