Vienna Hotel

with the suite booked there was use of club lounge throughout the day we arrived early and were found a room immediately by helpful reception staff member and even offered breakfast Room had exceptionally comfortable bed

internal finishes in room rather dated and in restaurant check out with new staff member was tedious as mistakes made in billing

Location

not impressed with swimming pool very cold

friendliness of the staff easy transfer via train to airport

the sauna was untidy and crowded which was a great disappointment to us as we especially like a sauna after a day of 9 degrees

Bed was very comfortable Cracked toilet seat was fixed straightaway Bar and restaurant staff and service excellent except breakfast restaurant

Very very expensive breakfast Cooked breakfast was cold every day of our stay Staff very slow to serve coffee etc

The size of the rooms and facilities were good

Cost of breakfast

The overall fabric and quality of the furnishings were good

The distance to the town centre was slightly farther than expeced although the tramstation at Rennweg was within a 5 minute walk

All fine except an essential point honesty the overall score should therefore be below 5

The person at the checking lied twice to me saying that the mistake business package included when not requested or used had been taken out of my bill he closed the enveloppe with the bill When i opened the enveloppe at the lift this was still included He then said he had deducted it another way i insisted and another member of staff gave me a credit card credit Mistakes happen three lies should never happen

For Renassaince group it is very poor Staff no help

Really enjoyed the lounge The Food were very good

Very friendly and helpful staff Good location Nice breakfast Close to the Salmbr u brewery