Excelsior Hotel

The bar staff were great Good cocktails are not easy Generally a great bar team

I had the worst room service breakfast ever and was charged almost 90 Also we arrived at the hotel only to be totally ignored by the concierge Not once were we asked if we needed help with our bags Just the general 5 star flair was missing I mean this is why we book 5 star after all Maybe this really is more for the business type of traveler

This was the best overall hotel experience that either my wife or myself have ever been through It was our honeymoon and the staff made it beyond imaginable They were so nice and they went above and beyond in making sure that we felt special and had a great time Not to mention the hotel itself was spectacular It was very clean and had amazing features We highly recommend this hotel to anyone that is in Milano Cannot thank the staff enough for the best experience we could have ever asked for during our honeymoon If we ever find ourselves back in Milano we will 100 be staying here again

Reception staff and Room and where excellent everything worked and organised and felt secure A very well done to all

Shame the swimming pool was closed

Truly enjoyed our stay at this hotel Have stayed in many luxury hotels but this one is by far the best Staff were very attentive and accommodating Truly a luxury class hotel Will definitely come back again

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Great Maserati service Excellent staff and wonderfull breakfast

The staff were incredibly receptive to any request very polite and engaging The hotel is top to bottom beautiful luxurious and comfortable Location was perfect

There is nothing I would change for my return visits

Unbeleivable hotel one the best I ve ever stayed at in Italy The finishes and amenities are unsurpassed Highly recommend

We booked a room for Euro 930 and 5 days before we arrived the same room was on sale for half price and we were bound by our booking price which annoyd me a little

Very quiet room friendly and attentive staff excellent food

Staff very Helpful and friendly

Comfort and customer care details

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