Franklin Hotel

They went over and above to make the weekend special for example they left birthday messages and a complimentary little cake for my husband as it was his birthday They also upgraded up for free to a junior suite The bathroom was amazing it had 2 shower heads that work independently to allow a couple to show together yet apart no arguing over the temperature It had a glass door which turned it into a kind of steam room which was fab They had a good knowledge of the local areas included nice local pubs The location was PERFECT for exploring the surrounding area with really close transport links into different areas of London It was really quiet despite being just one road back from the main strip so we were really pleased with the privacy A great stay from start to finish

We didn t get a turn down service However I m not sure whether our room was on do not disturb or not though so it may not have been the hotels fault Also the breakfast was a tad pricey but it was very yummy Italian inspired which was great and we got it brought to the room at no extra cost They even managed to accommodate my husband s request of scrambled eggs which weren t on the menu

What an amazing experience The room was so beautiful and clean The food was very good But most amazing were all the staff members of this hotel So kind and helpful We really enjoyed our stay to the max Coming back again for sure Thanks to everyone of the Franklin hotel Suzan

Great location and very pleasant staff

Small bathroom

Interior Design of the hotel quality of the finish and the excellent service

Nothing

every things

the interior is amazing I found out that it is the same Italian designer of blakes hotel the location is amazing plus the comfort

I wish the hotel restaurant and bar provides service for their in house guests after 11 pm also if they can make use of the garden area for the guests

Perfect place and neighborhood Very friendly and helpful staff

nothing

This hotel is chic and for Europe the room was a good size It s on a pretty quiet residential side street yet it s very easy to get to some major attractions and shopping The nice thing is you don t feel like you are in the thick of things

This hotel was way too pricey for what it offered Plus we felt as though the staff was all about the business transaction When we arrived after an overnight flight they immediately sat us down at a table preauthorized our credit card for the entire stay plus an enormous security deposit of 1 000 pounds Then they asked if we wanted breakfast 100 pounds for four and that was after the discounted rate for paying at the desk as opposed to at the restaurant We knew this was ridiculous but we were all exhausted and hungry Plus while the staff certainly was generally pleasant it often seemed like we were the first people to ever ask them to do anything service wise We really wanted to like the place but it simply didn t live up to the cost

The staff was excellent and was very friendly and very supportive

None

Very friendly staff beautiful rooms perfect choice of meals for breakfast

Air conditioners work in their own very sofisticated way We didn t succeed in understanding each other No Russian TV programmes