Wellington Hotel

Staff seemed friendly and considerate Rather grand building with huge ornate gates

Couldn t figure out bedside light so had to get out of bed to turn on off lights All a bit modern for me but then I am a bit of a caveman

Cleaness and location

Bed way to stiff

I has to ask several times for a bathrobe and slippers as we were in two and had only one in the room Other than that it was all really clean and close to victoria station

The location was convenient but not alive very calm place You don t feel like you re in London even if it s kind of close from the Big Ben

Very spacious rooms Modern decor Comfortable bed Great shower 10mins walk to victoria station

I like the attitude of staff very friendly

Staff titled me Mr on bill and room card though I provided my name which is female I have provided precise instructions on details needed on invoice and still the moment I went to pick up the invoice none of what I requested was in place

Great location Very quite

CLean quiet room comfy bed and friendly helpful staff

Room was a little cold took a while to warm up

The hotel itself was amazing it had clearly been refurbished and up to a very good standard the bathroom was lovely Very comfy beds and a decent size room I have no complains about the hotel itself and would love to stay here again if the service was better

I came here for my 3rd anniversary it was a suprise for my partner I had emailed the hotel a few days in advance asking if it was possiblefor them to put a little suprise in thr bedroom waiting for us for when we get there explaining it was our anniversary They confirmed this and said it was dully noted When we got to the room nothing was there empty Annoyed and slightly embarressed that I had to go and ask about what happened down in reception I found out they forgot to put it in there The receptionist was very apologetic and I could see she was annoyed too The bellboy or whoever they are called said to me that he didn t put the cake and fruit in our room because it would melt Then it took him another 20 minutes to bring it up My other half wasn t impressed It also completely ruined the mood Room service was awful too We got back from the theatre late evening and knew the restaurant would be closed so we ordered 2 sandwiches at 10 30pm and was told it would take half an hour because he had 6 other orders of sandwiches come through I didn t need to know that really It took an hour and a half for them to finally bring it up For a vegetarian club sandwich it took and hour and a half They then forgot the grilled chicken sandwich we had asked for too so that was another hour almost Considering the hotel is lovely and quite glamorous they weren t a sorry bunch for keeping us waiting almost 2 half hours for 2 sandwiches He also brought the bill up for us to pay when we had already told him that we will pay at check ou Not listening much I m not usually the one to complain about things I rarely write reviews but since I picked this hotel to stay at for our anniversary I thought I would say something

The room was a decent size for Central London and is located in a quiet residential area Bed was very comfortable

The breeze coming in through the closed window was horrible It was difficult to get the room warm