Garden Hotel

Great staff away from city congestion renovated bar and foyer

Old bath tub average breakfast

The staff were very helpful and friendly The room was lovely and when we came back after a day exploring the staff had music playing for our arrival Bikes to rent is an excellent service and the iced water available in the main reception area was a lovely touch

Close to green spaces great restaurants and good transport links

The room was very clean comfortable

They take a 50 deposit for every night stayed which took a sizeable chunk out of my budget right from the start Out of the 150 deposit i paid i only recieved 120 back as they hit me with 3 different service charges and 3 different city taxes Wasnt too impressed with all the hidden charges I paid enough for the room to begin with

staff were all great and helpful

i booked the low category but too much expensive

Very comfortable Good choice of food Large room

Although for us it s a nice walk to centre some may think it is a little out However tram stops are right outside Not really a dislike for us but could be for some

Beware the restaurant It s a very expensive taster menu place Decent food but very expensive fir tiny oortions You ll be looking for pizza shortly after separating yourself from 100 per head Avoid this one

Grumpy unhelpful reception and concierge

The staff were friendly and very helpful several requests were addressed impressively fast Really felt looked after the stay was very comfortable and enjoyable

Excellent hotel and treatment by the staff Magnificent restaurant if you re staying eating here is a must

It wasn t my first stay there then whatever I post is my experience over These years The only plus point now is location for this hotel

The heater is very very loud and you cannot sleep when it is on I ask the reception for a solution and they promised to fix it but they never follow up it happened every night till the last night we spoken to the night manager and he himself managed to give us a portal heater what they were able to give us from the day 1 As I booked the room in non refundable rate for the first time even if I wanted to leave the hotel first day they charged then I stayed hoping for an improvement I had just one night sleep out of 4 nights stay All the furnitures got old and need to be replace for a five star hotel The floor carpet is dirty and iPod doc is still suitable for iPhone 4 No body cares about you and the worse feeling is ignorance even when I wanted to talk with morning manager at the check out he told me he is going to follow up the case and email me which they send me an email few hours after I left the hotel with the note that we checked and during your stay it was all the time the room temperature 25 but they never mentioned that if you turn on the heater for not freezing you cannot sleep because it is the noisiest The point is that I was already there and I was unsatisfied maybe I felt better if they left me an excuse note during my stay After all you will feel cold ignored stayin in a moderate facilities room it is a 3 star hotel now It was better in the past