Taj Hotel

the personnel at the desk was friendly and helpful the food in the restaurants was excellent

we had an upgrade to a better room but found the bathroom rather small

Location was perfect for tourists

Staff Cleanliness

Room barroom tiny bath so small difficult to stand for shower Main door lock had been changed door still not fixed or painted Chips in skirting board Extractor fan in bathroom not working

The location and breakfast is lovely

The wall is bit too thin we can hear the nextdoor

Extremely pleasant staff both at reception and in the Kona Restaurant the help and service was SILVER service and have not seen this in London before

Brought a piece of bithday cake and happy birthday message to our room on arrival as I had told receptionist we were there for my husband s birthday

Asked on way out for evening after drink at bar if we d settled the bar bill which we had

Great location and a charming place The staff were always helpful and friendly Room was just right

Lushness

View from room

Good staff nice communal area valet parking is a plus if travelling by car to this hotel

We changed rooms three times we had booked a king room but had been downgraded to a queen The room wasn t great and the bathroom very dated with a window that didn t close The second room was non smoking but smelled of cigarette smoke and again wasn t good The third room was fine but the bathrooms are so dated We had however booked a classic room if booking I would advise to pay the extra for a contemporary room a lot of work is needed on the classic rooms to bring them up to standard

Difficult to fault

Breakfast was a little hectic Perhaps another restaurant could be opened in peak times to cater for this