Palace Hotel

Location

The room walls were so thin that you could hear every word of the next room occupants very unsettling

That it was right on The Strand not much else

It could have been cleaner Considering the room was supposed to be executive size I didn t think it was very big The room was pretty dated Very disappointing overall given the name location reputation of the place

The hotel is clean staff friendly and great location for local attractions

The pillows where hard the rooms dated and although we paid more for an executive room we seemed to be next to the service stairway It was really loud from quite early hours

Location was good

Breakfast room crowded at time we went which was dangerous carrying hot tea coffee between tables with children there However still got fast service Breakfast good Room was very warm but air conditioner provided

The location was great with only a couple of minutes walk to the tube and on the Euston line very easy to get to

It was very old fashioned with brown carpets and everywhere needed to be painted the net curtains in the bedroom looked dirty for the price I paid and the number of stars I was expecting a lot better The rooms were very small and the bathrooms were tiny Breakfast tasted good but the dining room wasn t great not much room and very dark

Lovely pleasant staff Excellent English breakfast Comfy bed

Breakfast could start earlier than 7 30am

Loved the room service and housekeepers They deserve a big raise

No wash clothes and no sheets or blankets to cover up in bed as we Americans know them Double charged for breakfast each and every day once for downstairs restaurant where I never went and once in my room where I ate all my meals construction outside 24 hours a day made sleep all but impossible

Location

The room upgraded was small too warm and perpetually dark due to extensive scaffolding work Faced an internal courtyard and needed lamps on all the time Like being in an inside cabin on ship Lifts are a joke No aircon no fridge no iron and not 4 star

Location

Rooms are quite tiny and couple with complex layout of some rooms 315 for e g leads to no space to walk around No air conditioning in this heat is killer The GBP20 early check in is a scam I can understand if that if someone wishes to avail of that in advance it s fine But if someone is at the property at 10am and the room is available who charges money for early check in then

Staff very polite

Definitely not a 4 star hotel