Crowne Plaza

Clean comfortable room Good breakfast

Beds very comfortable breakfast varied complementary facilities pool gym etc Good value for money especially as it was a last minute booking

Cleaning of bedroom not up to scratch room smelled of chlorine from pool was airless Night room service menu very limited could be improved Selection of movies on offer could be complementary

We was greeted by a very nice man at reception by the name Robert he helped us with all our questions and helped us with everything for the rooms even when we ha too add a person last min he was very certious and a pleasure too talk too

Well we did try get a table for dinner in the restaurant but it was our fault as we did not book and we was a big group

Spa facilities

Bar service bit slow when busy

Bed was large and comfy with fluffy pillows bathroom was laid out really well with a nice big bath and tv infront on the wall The mirror was so glamorous in the bathroom They supplied a mini sample of sleeping spray and a rub on oil that aids good sleep which i thought was a lovely idea The breakfast was yummy it was my husbands birthday so they made a little desert and wrapped it up so when we entered our room it was there waiting for him thoughtful

The tv needs to been updated with a different system as its quite rigid and temperamental The tv in the bathroom took a few attempts to turn on and off Whilst i was having a relaxing bath there was a continuous high pitched noise i think it was the pipes maybe it was quite annoying The view from our deluxe room wasn t that great as it showed in the picture

Room was small and it said bath and shower when booking but only shower

Location and bed comfort

Variety of food at breakfast

Comfy room Beds lovely excellent location Lovely sraff

Needed more tea and milk in room but we only had to ask and it arrived

Food was excellent in the restaurant and the breakfast in the morning very friendly and efficient staff

Parents allowing their children to dive in the pool

The location the cleanliness the comfy beds the bath was great spacious room towels good quality did not use gym or pool we were attending a big les mills fitness event and had no energy left to work out the bar was lovely rest rooms were spotless lift was quick and functioning easy access doors we tried the food menu what we ordered was hot good portion size and tasted good the dessert was fantastic although as we shared that maybe they could do a bigger sharing portion option we loved the room although as described it had some flaws which I m positive can be redeemed With everything said the bar drinks were served well and although service was a little slow we felt we got value for money service was pleasant well dressed and accurate I would definitely use this property again and request they update some of the fixtures and breakfast area promptly To allow a 10 10 rating they can address some failings We rated our stay on this occasion a very pleasant 9 Also there is a Tesco for convenience short walk from hotel The excel is a short walk the cable cars are a short walk there is several restaurants with a more ala carte feel to it Excellent busy area loads of hotel options

The breakfast was poor cold I asked for it to be microwaved and they did as I asked not sure how hygienic this is but they did do as I requested the main menu was limited and pricey I would have loved macaroni cheese or omelette something simple The USB s between our beds were non operational did not work Having to charge appliance and sit on floor or chair which kept springing back when you rested your back on it I did not like that there was not a hand rail at the bath for support I cannot think why this would not be there already The cold tap function was difficult to operate it remained hot at wash hand basin I had to adjust taps allot to get it to come on The room service and breakfast menu options were there we did not use surcharge here and there put us off also we had a very early flight and continental breakfast alone did not start until 6am So we could not even order that when checked out 4 45am I mentioned to reception he basically said did you not say to reception yesterday having had an extremely sweaty day we just wanted to go to room and we didn t manage back out of room as we were exhausted from activities and we were packing and trying to rest on trying to pick breakfast at 11 55pm from door menu we noticed the time restraints so we did not get breakfast on departure which we were not reimbursed for Also requested taxi hotel had taxi service there so we took it he in my opinion ripped us off I have his registration number the taxi to property from London city airport was 7 15 tip not compulsory the taxi from propriety to airport was 15 I did not give a tip SJ15 VNT very disappointed with his charge as no meter was on display I don t mind paying for a good service but I knew the taxi wouldn t cost anymore that 9 50 and he basically charged us what he wanted