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About Your Stay
Guest Reviews
They were so nice and shifted me to another room when they realised that the TV doesn t work
Nothing
The staff were fabulous always smiling and looked like they were actually happy to be there The hotel was in a great location and felt very luxurious Fantastic will definitely recommend to friends and will stay again
The lift confused me but I still liked it and the door cards kept having to be reset But these aren t even problems
Very good breakfast and ambiance Excellent bufete at night
Rooms are small even the superior ones No extras in the room like water coffee or tea
The location was excellent with ease of access to underground Rooms are well appointed although space in a twin room was at a premium
Staff at breakfast were not good and even tried to refuse one of our party That person had to go to the front desk and tell the same thing 5 times just to get breakfast Service was then not good
I was pleased to lay my head after storm Doris disrupted travel plans
I thought the room was rather small and no minibar
Ok food but I don t think it was clear from booking com that breakfast was not inclusive of rate
Mis communication of hotel rate detail to include breakfast
Location
Queues on check in check out and snaking through the lobby at breakfast
It was comfortable and convenient in a perfect location for my needs
The decor of the public spaces was a little loud and vulgar to my taste
The room is very clean and bigger than i expected The hotel is in a very good location only around 15 minutes walk to oxford street and one minute walk to tube station
Need more staffs in check in desk Some time staffs weren t enough had to wait in the line around 20 minutes in the front desk
Excellent location near the Underground station Walkable to Islington Mayfair Fitzroy Belgravia and adjacent to Regents Parks and a short walk to Hyde Park
Only thing was that a circuit breaker for a US style outlet kept tripping even when charging a phone Room was pretty cozy but they have more expensive but larger rooms available