Alba

nice trendy upmarket

very expensive for value

Lovely bed great location helpful staff

Perhaps more choice at breakfast

Leaving

I had seen the propertys availability on Booking and since I have had positive experiences in spa hotels I was looking forward to it Unlike most 4 hotels there was no real welcome Eventually a young woman asked me what I wanted I said to make a reservation for two nights Without consulting any kind of file she announced nous sommes complete I looked back at the page I had opened where the hotels availability was still plain to see At that moment I should have left already the hotel had displayed poor customer service Eternal optimist I booked it on line and cheerily announced that I had done so Rather than apologizing or offering me a coffee while they put the situation to rights they turned away from me and fumbled with their computers After a while a shabby room was ready No charm rather bare soulless room I thought never mind I ll go and relax in the spa only to hear that the hammam was out of order again with scarcely an apology so all that was available was a chlorine filled swimming pool I must admit they did carry my case to my room but when I left obviously struggling towards them to make check out and claim back the 50euros they suspiciously demanded from me as guarantee there was no offer to help me with my luggage not when there was no longer the possibility of more money they drop the customer I told a man that i was disappointed and he announced mechanically that he was sincerely sorry and blamed it all on the young woman who had dealt with it rather than offering any kind of compensation or making a personal gesture to show that the customer is valuable to them Maybe they could have offered me breakfast which they were selling for 19euros I had glanced at the breakfast and like everything else it looked shoddy and rather vulgar The only nice thing was the little courtyard And maybe its proximity to the louvre

Hotel was well presented staff were friendly

Booking com pricing Total was confirmed and completed then when actually charged on my card it came through around 20 Blamed on exchange rate but I also had a separate charge for that Poor

Great location Most comfortable bed ever Staff were exceptional

Position was fabulous

Proper coffee facilities and larger bathrooms

perfect location friendly and very helpfull staff rich breakfast very nice garden for the breakfast

Position in respect to facilities

The only negative issue was the quality of the fries provided by the restaurant On both occasions that we had fries they were soggy

The front desk staff are excellent friendly and very helpful

Construction outside the room we had to step over workers to get in and out of our room

Friendly helpful staff Excellent service Great location easy access to Metro walking distance to the sights