Mayfair Hotel

Not alot

Staff seemed unwilling to help appeared to be uninterested in interacting with myself a customer overall mood was dull

Very little

Terrible noise outside my room

Locution

Staff

The staff were very helpful and accommodating which made our one night stay very pleasant including the breakfast staff the food selection was very good I would like to add that we were able to check our luggage to pick up later when we left London after enjoying the local sites and restaurants

N A

Great location helpful and friendly staff

Nothing really

Me and my girlfriend had booked a night at the hotel from the 24th to the 25th of June On arrival just like every other hotel I have stayed at we paid for the room and they add the deposit charge which we were told the deposit is just a holding charge and will refunded back This is completely normal just like every other hotel I have stayed in We were kindly upgraded FOC to a master sweet which of course we were very grateful for On departure the following day they requested a second payment for the cost of the room After explaining to the clueless front desk several times I had paid for the room on arrival they were still adamant we need to make a second payment and that the cost of the room and the deposit are just holding charges Never heard of this before and nor does it make sense seeing as they have taken the money already on the first day just to refund it back And then pay again Great logic there Unfortunately I did not have a receipt as we were not provided with one I should have requested one but I did not assume I would need to prove my innocence to them that I have paid already as it would show on their system which they checked and apparently no payment was showing Annoyingly Barclays Bank were undergoing some maintenance so I had no way of accessing my accounts via app or online to show the payment I had made on the 24th The staff were very patronising and made me and my girlfriend feel cheap as if we were trying to get away with not paying In the end we had to pay AGAIN as we were holding up their que as I couldn t access my bank to transfer further funds to my account so my girlfriend had to make the second payment This was meant to be a treat for her from myself following a promotion at her work I ve never felt so embarrassed I left feeling very bitter and robbed

Bed comfortable Location excellent

Not as good as expected Room small open door straight onto bed

Hi There I was surprised by the morning at 7 30am that I haven t paid for breakfast As your staff didn t even bother to ask me that 4 stars hotel but you still need to pay for breakfast witch it s fine by me if she said the day before better to embarrass me in the morning with an professional way Any way it was very poor service Thanks Mo

Everything from service room comfort and location Excellent

Very comfortable good breakfast