Hotel Downtown

Bed was so comfy

Room abit small but for the price it was expected

Not all helpful staff but one lady at reception who s name I never caught But was there when I checked in very helpful compared to other members of staff who when I went to order food was told Monday there closed had to spend money on taxi to dam square which is only around 15 mins walking a nice walk but when u go for a break you don t expect to have to do that when I just wanted to relax in my room order room service

When arrived had to ask room service for extra things as was 2 in a room only one of each items was left also second day when return from day out room was done but no toilet tissue or normal hanky tiessue was replaced so yet again called for more things This I was not happy with but after speaking to manager faiza she was helpful extremely sorry for this But I can t fault how she handled it But there was a few improvements that they could work on in regards to basic customer service like when there was no food on the Monday which bare in mind Mondays they don t serve food there was no help from the lady on reception that day I did explain this to manager wasn t happy to try order everything was in Dutch but there was options for staff to help you but I wasn t offered this that s why I say manager faiza was apologetic

The staff were friendly and helpful

Size of the room

The room is lovely and view was amazing

Private terrace and separate access area to penthouse rooms Very friendly and helpful reception staff Minimal noise from other rooms and traffic

Bathroom smell came and went during our 5 day stay Antiquated wifi system code per device for only 3 days Poor lighting in bathroom Lack of hangers but more arrived on request

We have stayed here in the past and we like the layout of the hotel It feels like you are staying in your own apartment rather than a hotel although the staff are always on hand if you should need them The hotel is in a great location 10 minutes stroll of Leidseplein the museums and the great shops on the 9 streets All in all its a great little hotel

The penthouse was a little bit cold on a night time but it was 5 outside to be fair and the staff gave us extra blankets when asked

Not Applicable

Victim of unfair delivery Blaming games more than recovery Counter claims on the sleepless nights Totally unaccepted situations that was not addressed with calls and even hand written of constructive feedback 1 Twin Bedding 2 Faulty Toilet Door 3 The Shower Bar Dropoff Without words of recovery at all

View was great staff were friendly and helpful Location was perfect when you know your way Would definitely recommend and come back

Breakfast could have had more variety but only slight complaint

We booked two double rooms and paid for extra square meterage The rooms were very unequal in size and it was not possible for our friends in the smaller room to be moved to a room of equal size to ourselves

nice cosy rooms

could have provided a Iron box for pressing my clothes As I am business traveller