Hotel Topaz

Great location very comfortable bed Friendly and nice stuff Willing to help Although there is no computer for guest use they have organised computer use in hotel next to us Thank You Great

Missing internet corner or one computer for guest use

Great location although for an authentic Viennese experience you should be prepared to walk away from the touristy surroundings Very friendly reception staff Great shower

Restaurants close by are rather touristy Although the roof terrace in the Lamee is close I would suggest the Sofitel bar Le Loft

Location comfort

Everything was great except one staff member at the Cafe Bar Bloom where breakfast was served Melanie was behaving rude and unprofessional And the most important thing with European and US guests she was extremely nice and friendly and professional Had to report a racial discrimination to the manager Thanks to other staff members besides this incident everything else was great

Perfect location perfect service perfect sleep quality No complaints Just a couple of rooms on a floor which makes it a very quiet place Loved the design of the rooms From the outfit and the manners of the people at the reception to the smallest detail everything just classy

Just the smell from the drainage in bathroom but it is like this in the old town everywhere

quiet beautiful room and bathroom we loved the place

Parking is a little bit expensive for guests

location and staff

nothing

Good location and tea available all day

Liked very much the design and comfort of the room Was entranced by the sound of horses hooves during afternoon nap Timeless

There was a mixup at check out but the staff rectified it

Extremely comfortable beds loved the linens robe slippers great coffee available free each morning room was beautiful the bathtub and shower was huge and the staff was amazing I am 73 traveling with my 65 year old sister in Europe The staff was always happy to assist in providing directions for us to get the needed subways etc for us to get around to all the attractions even picked up our opera tickets for us I can t say enough about how helpful and pleasant they were and we needed a lot of help Their assistance made all the difference for us in getting around efficiently

I can t find a criticism If I were to say anything it would be that I personally would prefer a dresser over cabinets for clothes storage