National Hotel

the decor was lovely and room was very comfortable

We had to come in a company van and there was nowhere to park it Nobody seemed to want to help us and we ended up parking miles from the hotel and paying for taxis back and forth Very inconvenient

The relaxed atmosphere in the lounge area and the view of Canary Wharf were a delight

Receptionists looked unhappy and were not friendly but they were efficient Rooms need updating as they were shabby and out of date furniture

Large room with a big bath

The aircon wasn t working the room was 25c and wouldn t get any cooler

The main entrance is very grand and the hand rails are polished daily so are very shiny

I booked the room through booking com but when we arrived the lady at the front desk said for the price I paid on this site we d have a room with no windows They offered an upgrade to a superior double room with king size bed on the top floor for 30 The only truth in the upgrade was the top floor bit The bed was smaller than a standard double there were flies in the room and was not superior to anything I spoke to the manager about the problems and he offered a room change we d already unpacked and got as settled as we could so all I wanted was the upgrade money back That didn t happen The breakfast the next morning was not worth the 10 each The bacon was like cardboard the eggs didn t taste right and the whole breakfast was a huge let down So the price started on here as 73 I ended up paying 150 which included 24hr parking the upgrade and breakfast for 2 Not impressed with any of it a Premier Inn would have been the better option

The staff late hours of the night

I booked a double bed and got two single beds and the kettle wasn t working and to have someone keep knocking the door at 8am the cleaners put me in a bad mood

The room was quite small as was the bed Having to step over suitcases when walking around the bed wasn t ideal

Price

Rooms were dirty

Everything

Excellent location

No exterior window so the room felt a little dark and cramped

Quiet rooms convenient location

My room had old and stained wallpaper the carpet was coming up and the bed wasn t very comfortable The Wi Fi isn t free for longer than 20 minutes I paid for breakfast the night before but it wasn t marked down in the morning resulting in me having to defend having paid