City Hotel

Spa has all facilities you could think of the scented steam room was amazing Staff are super helpful well spoken Beds are soft complemetary toiletries are lovely Location was the best for us right beside station Tower of London tower bridge on the door step

Perhaps the rooms were quite warm but then I noticed air con on the second day so not really a complaint then

The staff were very helpful and upgraded us to a bigger roomy for no extra charge The hotel is in a good position and we thoroughly enjoyed ourselves

Comfortable room nice to have small balcony Very pleasant staff Nicely decorated for Christmas without being OTT Close to underground station and access to Thames river boats easy to get about Very close to restaurants in St Kathrine s Dock Not far to walk over Tower Bridge to the Shard or the south bank restaurants

Quite limited choice of evening meals Very poor meal in ISIS bar although the bar itself is a nice place to unwind with a drink after a busy day We had to ask for the heating to be repaired in our room quite cold during our first night but it was repaired promptly and worked efficiently if a bit noisily

Big swimming pool but water cold

Room old fashioned Sink had big crack in it Shower leaked Bed lumpy

Tanya on reception in the evevening was fantastic

Great location fantastic swimming pool cleanliness of bedroom and bathroom

Bar staff not very friendly and service definitely not that of a 5 star hotel In the dining room at breakfast chairs uncomfortable sink into seat base and frame digs in to leg need replacing

Location

Squeaky bed expensive room service

The bed was very comfortable Location was very good

There were too many cushions on the bed There were no sockets near the bed The shower took some figuring out as the hot cold etc had worn off AC was too noisy Room window was overlooked by Fenchurch Station Platform so the blind was permanantly down

good quiet position

Beautiful hotel great location and superb rooms and service Spa was luxurious