El Caf

quiet comfortable great design

Nothing

Staff and service was excellent Loved the coffee machine in the room Location was perfect

Room was a bit small

The staff were very helpful friendly and respectful They would immediately help with any request I loved that

The free wifi was a disappointment to have a free wifi that is VERY slow VERY was useless I cloud t watch shows any websites with images video would take ages to load The bed and pillows were not that comfortable I hated the pillows the soft one was too soft and the firm one was too firm T T We requested to stay on the 2nd floor when we booked which was the biggest mistake to have big windows but we got regular size window which you cannot open or close cause it has a key so every time I had to call for that which was annoying Plus the room was right above the bar which meant too much disturbance and frustration to hear noises which surprisingly no one could knew where is it from the cleanliness for me was below average for 5 stars hotel

Location interiors beds promptness for requested items and amenities food reasonable prices for London

Very few staff at restaurants and cafe we had to wait too long for service very Anoying waste of time We had to go out for meals

location facilities staff

nothing

The attention to detail was excellent the staff were very happy to help in anyway they could that s a real tribute to the staff training and senior management

The only criticism was that our room was a little on the warm

Staff were very friendly and actually upgraded us to a suite Excellent facilities very comfortable Will certainly recommend

Room facilities and cleanness

Check n counters

Some of the staff at front desk could ot understand the request propoerly Not all of them