The Grosvenor

Breakfast was good less expensive than I expected and choice was good Restaurant crowded and not enough room to move between tables to buffet Still have to make your own toast I would rather go without Staff were polite and courteous

Lounge where is it Asked for a cup of tea at the end of our evening on return to the hotel and was told that the coffee machine was out of order When asked if we could sit in the lounge was told that it was closed This was about 11 30pm I didn t know that hotel lounges closed at all We were told to have a cup of tea in our room which was a pokey room with one chair to sit on There were two of us Swing a cat You couldn t swing a ladybird in there Couldn t walk around the bed comfortably Mini bar was a fridge on the floor almost touching the bed Contained 2 bottles of water What was the point of it Ended up having a drink in the bar Very artistically decorated but like the rest of the hotel ok if you like black and very little light Visited the loos just standard not posh in any way Disappointing on so many levels

Location Staff

Spotty WiFi

We were given a complementary upgrade as it was a special birthday and the cake was a lovely touch Loved the splendour of the entrance hall the bathroom was very nice and clean with thick towels and the bed a great size and comfortable Staff were all extremely friendly

As the room on the 4th floor faced a busy road the noise at night was considerable Earplugs were promptly brought on request Individually packaged little toiletries produce an awful amount of plastic waste why not supply wall dispensers like many European hotels

Breakfast

Hard to get in up steps with suitcases No porter to help Being put in wing which required too much walking with suitcases

Very clean and quiet and convenient location Staff very nice and quick service

Room very small for the price

The location is just the best possible The hotel is quite charming and calm although in a busy surrounding

The rooms seem more spacious in the pictures than they really are

The bed is super confortable and the staff very nice

A little bit noisy and I wasn t able to find a hairdryer in the room

the location is excellent

the internet is very unstable and slow

Nice bed

We booked as 2 adults and 2 children We would have expected the rooms to be next to eat other if interconnecting weren t available Our rooms where several doors apart and opposite so it did not feel safe knowing my children were not close by I feel we should have been advised if this especially when the lady who phoned us the day before gave the impression that we had connecting room I would not rebook on this basis

Always a welcome and stay here as a regular about 6 times a year Now would not consider another hotel A case of you get what you pay for