Park Plaza London Park Royal

We had breakfast in the restaurant which was excellent the staff were extremely helpful and friendly Room was spacious very comfortable and covered all our needs

Nothing to report

Nice clean and very modern hotel spacious rooms plenty of parking and a decent breakfast

TV in room was awful Almost impossible to use the smart features and the staff advised it s not compatible with Netflix

Very contemporary style with all the mod cons including remote control lights Delightful stay and would book again if in area

Nothing to do with the staff but felt uncomfortable with a drunk and aggressive customer and not confident the staff could have dealt with it if the behaviour got worse not that they should have to of course

Everything Room was great Tube station directly across the street and food establishments about a 5 min walk away

Nothing

Handy location Warm friendly staff Clean room small but perfectly designed

The shower was a bit small and we ll designed given the space

Bedroom and Bathroom well appointed Iron and small ironing board in the room saves the hassle of asking reception for one Lighting controls are convenient on the small screen by the bed and at the entrance

What I did NOT like was the following Bacon not cooked folded from the freezer and cooked in the oven so the bacon is not cooked in the middle The toaster not quick enough people queuing for toast Ate in the restaurant on four occasions the service from the kitchen was terrible Over ten minutes for bread and butter and 30 minutes for a main course This is a new hotel but the kitchen staff need to turn the food around in a quicker period of time The price of wine and brandy is extortionate no house wine of a reasonable price Bar seating is badly designed and failing

Decor of hotel

1 We arrived at 2pm time that is possible to check in we got told to wait as cleaner is cleaning our room this is ridiculous as they have 12 14 to clean what was worse is that more than 10 groups and couples arrived in that time and got checked in immediately so we waited at reception and got told to sit and itd take 15mins max We ended up waiting ONE HOUR We were very disappointed as a 4star hotel should be better organised 2 In the morning i was just out of the shower and my partner was asleep and i hear our room door opening and its the cleaner They came in before check out time approx 9 30 10am I was absoulutely outraged I was in my underwear getting changed when the staff completely intruded our privacy This is not a 4star service and id advise anyone plannnig to stay here to not even bother The image of the place isnt even close to the representation of the service I told the reception about the cleaner coming in and she didnt even seem surprised She said im sorry about that and that theyll investigate Ive had no contact from them and doubt i will Horrible experience

This was a lovely modern hotel with excellent facilities and great location for the tube station Huge credit for having full sky TV package Elemis bath products amazing quality breakfast and friendly staff members especially the reception team

Would have much preferred to be served tea and coffee at breakfast as the coffee machine wasn t particularly nice Also a minor point a little more attention to detail when clearing and setting tables for breakfast

Brand new and very smart Staff very friendly and helpful Excellent for visiting the city Dive Mia to the tube

Have nothing to complain about

A great selection of both English and continental breakfast

Only one coffee machine which was slow so caused a queue across the entrance to the dining area