Hotel Raphael

Well eqipped room very comfortable bed

The sauna did not work at all

Super great breakfast and friendly stuff

We didn t understand the term privileged room We booked more expensive room because of the extra large double bed All the other options looked like there are two or more beds apart from each other in the room not clear on your website So for us as a couple this was the only option The bed was comfortable yes but also split in the middle so it didn t feel like something special We were told by check in that we had a privileged room and that meant wifi for free and free access to the mini bar Wifi was super slow and in the mini bar there were 2 waters 1 coca cola and 1 orange juice That was a bit funny I think the bar should have other options and maybe we should be told that we have non alcoholic drinks for free and the rest we pay That would be ok But to put there what was in there and not give another option while calling the room privileged was to laugh about So we called the reception and asked for two beers which we would pay We didn t have to pay but the beer arrived totally warm so we had to wait anyway till the next day so that it would cool in the fridge

The staff was friendly helping me with all my requests ironing drinking water etc Mariahilfer Strasse and metro station nearby and a nice surprise for me Josef Haydn house in the neighbor quarter

Reconstruction works across the street where was my room window was a little bit noisy

Perfect desine

We booked one room with shower for handicaps but this hotel do not have it

Beds extra comfy whole hotel nice and toastie after shopping at the Xmas markets

Nothing negative absolutely everything was what we wanted

Internet doesn t work in the rooms after many requests it still did not work They should not say internet works in rooms as it works only in lobby

new rooms very convenient bathroom

asked the staff to put the bouquet of flowers that my husband bought me for my birthday early in the morning came back at 8pm to find it lying on the same place despite the fact that housekeeping cleaned the room then asked for the scissors to cut down the ends of those roses receptionist promised to bring them and never came poor attitude came for my birthday trip but the hotel didn t even send a birthday card it was an unpleasant surprise

Bad comunication with the reception Rust into bathroom

Room temp is little bit cold

Location was not close to the center Although close to the metro station I was not feeling safe while walking late in the evening