Royal Park Hotel

A brilliant location Large comfortable rooms Very friendly staff Excellent stay

Nothing

The Royal Park hotel exceeded our expectations in every way We moved to London for work and needed to stay in hotels while waiting for our home We chose the royal park while we explored kensington So happy we did The Royal Park Hotel is a gorgeous hidden gem in kensington Great location just a short walk from the beautiful italian gardens and plenty of restaurants The hotel itself is lovely There is a small bar with a great menu The staff went above and beyond professional and extememly nice We brought our small dog and everyone was very sweet to our pet We were given a fruit basket and note upon arrival and departure You are also delivered fresh baked cookies in a cookie jar in your room with glass bottles of cold water everynight Wonderful little surprises everywhere reminds me of the service that you would find at the Four Seasons Hotel I also noticed how clean our rooms were after house keeping Most hotels do a quick clean not the royal park they wiped down tables vacuumed and smelled clean We have stayed in many hotels and have not seen anything quite like it We were very pleased with everything Thank you again

Could not think of one thing This hotel is truley a gem

As a repeat guest I love the English comfort of this hotel Location close to Paddington Station and Lancaster Gate Underground station is also a major plus

Renovations and a change of concept in the lounge dining area were under way although not disruptive I hope when finished the new bar arrangement brings the expected benefit this area was already nice before the alteration not sure that a bar service would add substantially to the quality of the stay but all will be revealed when complete

Great location We were upgraded to a larger room at no cost because we stayed 5 nights

Staff excellent Location fantastic All was clean and welcoming Very good value for London

Room was a bit stuffed full but well appointed nice furniture Bathroom was lacking some shelf space so it looked good but was a bit impractical

The location was fantastic 10 mins from Hyde Park Free newspaper and WiFi was a bonus too

The room was a little tired Our coffee machine and kettle were propped up on the armchairs which was a bit precarious and no dressing table meant I had to sit on the floor to use the hairdryer in front of the mirror

Location and ease of access

Bad attitude of reception staff upon check out

Staff very friendly Bar staff particularly excellent nothing is too much trouble and they make amazing cocktails The bar tender will adapt any cocktail to suit your tastes If you are spending the day in London I would recommend spending the evening in the hotel bar The small sharing plates are excellent Could not fault food and drink in the evening Reception staff all very friendly and welcoming very nice extra touches in the rooms and attentive staff

Breakfast is awful Do not have breakfast in this hotel Less than a min away you will find excellent cafe bars serving a good full English breakfast for 3 50 This includes unlimited tea and coffee and beans as a standard part of a full English Breakfast Unlike this hotel Both mornings we came down to an empty restaurant bar where breakfast is served both mornings we had to find a member of staff to clear a table so that we could sit down We ordered breakfast which as we are both Gluten intolerant not by choice this is a medical condition we could not eat anything offered on the continental breakfast list However the continental choice is limited to pastries yogurt and fruit There were fruit juices on offer however no glasses to drink it out of We waited 10 mins for 2 glasses in order to have some fruit juice We orderd a full English breakfast and asking for beans as part of it along with Gluten free toast and poached eggs and smoked salmon On day one we received nothing close to our order however as we were meeting friends in London we had no time to wait for an elusive member of staff to appear so just left Hungary and thirsty as our tea arrived 30 mins after we had ordered it On the second day we ordered toast as soon as we had cleared our own table along with a decaf tea unfortunately the member of staff did not understand that tea can be decaf and kept trying to bring us coffee which we don t drink After three trips back to the kitchen we finally got hot drinks however no toast Our full English breakfast came without beans after asking twice more we both received a huge bowl of beans to go with our now half eaten breakfast still no toast Finally again after asking we received toast but no butter A lovely American guest sitting next to us offered us her butter so we could at least have hot toast unfortunately our toast was hard and cold it had obviously been waiting in the kitchen for a long time

Extremely comfortable stay Thanks to all the staff for making it so perfect We ll definitely be back

Comfortable and relaxed ambience

The wifi connectivity is dreadful