Garden Hotel

Really excellent customer service going the extra mile Comfortable spacious very clean room with lots of storage and expected facilities Great location and views Thoughtful touches bed turned back radio on etc Complimentary newspaper lovely staff We were even given a bottle of champagne for a very special occasion how wonderful was that

Air con was a bit noisy most are and a wee bit chilly in Feb if turned off so extra blanket in room if needed

The closeness to the Royal Albert Hall and the staff

1 We ordered a Queen Room with a Double bed in a quiet room We got after a lot of checking by reception a twin room They said our booking was changed from a Queen Room NOT BY US 2 The breakfast is not good vale The food was just warm and the eggs looked as if they had been sitting around a while We did wait for our food

The maids were amazing the room was always spotless and I quite loved the evening visit where they maid up the bed and left a water bottle before our night sleep The lovely mens out side the hotel with the lovely pipe hats were always there to answer your questions and get you a taxi loved them

We stayed at 2 other 5 star hotels during this same visit to London and Royal Garden was the only one that did not off an included minibar although that that booking was booked the earliest and was the most exspensive one

The location and the faciltity is nice

The house keeping didn t clean the room for 2 days

Location comfort bathroom

Breakfast was awful The buffet weekends left a lot to be desired If I m paying 25 pp for it I expect it to be made to order for me The second day we went to McDonald s for a mcmuffin that was hot and made to order and a lot cheaper

Comfortable room Plenty of room Larger bath and shower room

No tea or coffee facilities Would have charged 2 00 for a knife and fork in the room

The attitude of the staff helpful and had time for each guest

The location is underplayed it is a good way out from the centre of the city I have an expensive motorcycle which I assumed I was paying a high fee to store in a locked garage It turns the garage facility is a shelter at the front of the hotel Not explained to me when I booked

Sparkling clean and wonderfully quiet You will sleep like a baby Book with confidence

Definitely the restaurant

That you pay executive and you don t have a window to open You get a beautiful balcony with an excellent view but you can t get out You need to live with the airco Bubble bath had no bubbles The air was coming out of the display making an enournous noice In my request someone to look at it was no response Cleaner has been but he she didn t bother to make the bed I didn t really experience the executive feeling

I liked this hotel and the staff were helpful The room was cleaned

he location is a little bit far away from the city center